Connecticut StateDepartment of Administrative Services

Children and Families Program Supervisor

Recruitment #200519-6584PR-001


The State of Connecticut, Department of Children and Families (DCF) is seeking to fill two full-time Quality Assurance/Administrative Case Review (ACR) Program Supervisors - one position will oversee Region 5, which includes the Waterbury, Torrington, and Danbury area offices and one will oversee Region 1, which includes the Norwalk and Bridgeport area offices.


This is a 40 hour per week position, operating Monday through­ Friday. Although located in a regional office, the QA/ACR Program Supervisor receives work assignments, direction, and supervision from the Program Director of Quality Assurance/Administrative Case Review in Central Office, which is located at 505 Hudson Street, Hartford, CT 06106. Travel to all offices within the region as well as statewide travel for meetings is required. DCF as part of a larger child welfare system, is partnering with communities and empowering families to raise resilient children who thrive. In order to accomplish this, the Department's Operations division has identified seven key results to be the operational engine of the agency, providing us with targeted, measurable outcomes that we will work to deliver.


This regionally based position has responsibility for the local level leadership, oversight, guidance, development and supervision of the QA/ACR Process and QA/ACR Social Work Supervisors on a daily basis. Responsibilities will include:

·       Ongoing review and reporting of area office data, with particular attention to case planning, needs met and permanency.

·       Provide some level of data analysis and lead quality improvement activities including the development of strategies and interventions to improve outcomes for children and families served by the regional offices.

·       Being a key partner in the ongoing development of the case plan and ACR tool in CT Kind.

·       Collaboration with agency staff at various levels and an ability to develop and maintain positive relationships.


The QA/ACR Program Supervisor will work closely with Area Office (AO) leadership and will be expected to actively participate in Regional and Area Office meetings, which includes discussion of ACR initiatives, as well as data and reports related to case practice issues as identified through administrative case reviews.  This manager will also assist the region with the provision of ACR and case planning related training activities, as needed or as requested by AO leadership.  This Program Supervisor will serve as a member of various committees and will be an integral part of the team to support the Department’s achievement of the seven key results.


State of Connecticut employees participate in a competitive benefits plan that includes healthcare coverage, a retirement plan as well as paid time off.

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Children and Families, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

Please ensure that your application is complete and it includes how your experience meets the preferred qualification as listed in this posting.   (Please include your resume within the "Resume Tab" of your application.) You will be unable to make revisions once you submit your application into the JobAps system.


At any point during the recruitment process, applicants may be required to submit additional documentation which supports their qualification(s) for this position. These documents may include performance reviews, attendance, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. You do not have to attach these documents to your application submission.


Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency’s human resources office:  Jasmine Rosado at


In the Department of Children and Families this class is accountable for managing administrative child welfare/protective services programs.


Manages a component of a program within the agency including oversight of the development and evaluation of specific clinical or behavioral programs; ensures specialized services/programs are in compliance with federal, state and department mandates; identifies and develops new programs and funding sources; schedules, assigns, oversees and reviews work of staff; provides training and assistance to staff and/or outside providers; conducts performance evaluations; determines priorities and plans office work; establishes and maintains office procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, agencies, outside officials and community regarding policies and procedures, available services and coordination of resources; prepares reports and correspondence; consults with staff on difficult cases; oversees maintenance of records; collects and analyzes program data; may interact with clients and caretakers; may interact or hear cases concerning retention of a child in community vs. institutionalization; performs related duties as required.


Considerable knowledge of relevant agency policies and procedures; considerable knowledge and understanding of case work principles, methods, and techniques; considerable knowledge of factors which influence attitudes and behavior of individuals and families; considerable knowledge of community resources and available services; knowledge of legal basis for departmental programs and requirements; knowledge of child development; knowledge of mental health and behavioral challenges facing children and youth; considerable interpersonal skills; considerable oral and written communication skills; supervisory ability.


Eight (8) years of professional experience in the field of child welfare, children's protective services, foster services, adoption or social and human services.


One (1) year of the General Experience must have been in a supervisory capacity over professional staff responsible for planning, developing or implementing administrative or program services in child welfare, children's protective services, children's mental health or juvenile justice.  

NOTE: For State employees, this is interpreted at the level of Social Worker Supervisor.


  1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. 
  2. A Master's degree or other advanced degree in behavioral science, public administration, education, social work or a closely related field may be substituted for one (1) additional year of the General Experience. 
  3. For State Employees, two (2) years as a Children Services Consultant may be substituted for the General and Special Experience. 
NOTE: Closely related fields are: child welfare, applied sociology, social and/or human services, clinical psychology, child development, criminal justice, counseling, human development and family relations, human service, marriage and family therapy. 


Preference will be given to candidates who have:

·       Demonstrated experience with the CFSR and PIP

·       Knowledge of federal policies and the connection to agency case planning requirements

·       Experience in data collection and analysis to inform quality improvement activities and planning                                                                             

·       Experience using Excel including the exporting of data and ability to pivot data and develop charts/graphs; some experience utilizing Excel formulas



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.