Information Technology Technician (40 Hour)

The State of Connecticut’s Office of Policy and Management is recruiting for an Information Technology Technician (40 Hour) to serve in the Information Technology (IT) Support Division as a Service Desk representative.  In this position, you will be joining a three (3) member team responsible for maintaining the integrity of all computer workstations and associated software within the Office of Policy and Management.  In this role, you will also be the main point of contact for employees who are experiencing computer issues.  You will assist as appropriate, in other areas of the IT Support Division including but not limited to:  mobile systems, network infrastructure, and server management.

Please ensure that your application is complete and have included a resume within the "Resume Tab" of your application. Candidates who do not submit the required documents above will not be considered. Questions about these required documents should be directed to the hiring agency's human resources office: opm.recruitment@ct.gov. 

NOTE: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

This position is competitive.  Open to the public.

 

The selected candidate may be required to perform the loading, lifting and placement of hardware equipment in various installations.

In a state agency this class is accountable for performing a full range of basic technical work involving infrastructure systems support in an Information Technology (IT) environment.

Desktop Services:

·        Diagnose and resolve personal computer, laptops and phone problems;

·        Diagnose simple software problems;

·        Rebuild personal computers and laptops including configuring user specific settings;

·        Install new software releases of simple to moderate complexity;

·        Manage Active Directory user accounts;

·        Manage agency copiers/printers;

·        Maintain agency software inventory;

·        Implement security protocols on computer hardware; and

·        Develop user documentation for various IT functions.

 

Network Services:

·        Provide first level support for network connectivity or related network issues;

·        Assist with, diagnosis and resolve simple network problems;

·        Assist with the configuration of network components;

·        Manage file server backup and recovery tasks; and

·        Perform related duties as required.

 

Miscellaneous:

·        Set up and deploy mobile phones;

·        Update / maintain conference room technology on a weekly basis;

·        Update / maintain computer training room;

·        Maintain data on physical location of assets; and

·        Input footprint tickets for service requests to DAS-BEST.

Knowledge of functioning and use of information systems and technology; knowledge of IT equipment; knowledge of help desk management tools and utilities; knowledge of computer operations and methods of preparing work for processing; knowledge of data control functions specific to job stream maintenance and documentation; basic knowledge of concepts of network and microcomputer operating systems; interpersonal skills; oral and written communication skills; technical problem solving skills; logic and analytical skills; ability to install and maintain microcomputer hardware, software and basic network components; ability to analyze and troubleshoot simple operational and data communications problems; ability to prepare and maintain records, logs and reports.

Three (3) years of experience in information technology (IT) operations support or another IT related support area.

NOTE: For State employees this is interpreted at the level of Data Processing Operations Support Specialist 1.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of two (2) years.

2. For State employees one (1) year as an Information Technology Technician Trainee may be substituted for the General Experience.

The preferred candidate will have the following:

• Ability to lift 40lbs and move equipment and work in small spaces to support deployed equipment; 
• Familiarity with Active Directory;
• Familiarity with Group Policy Object (GPO) processing; 
• Knowledge of desktop and mobile device hardware components;  
•  Knowledge of Windows Operating System (OS) and OS configuration and management tools; such as PowerShell or System Center Configuration Manager (SCCM);   
• Experience and familiarity with mobile computing Operating Systems;
•  Experience configuring, securing, deploying, patching and installing software to desktop and mobile computing devices; 
•  Ability to adhere to service level agreements (SLA’s) to support needs of the customer and its user community; 
• Experience and familiarity with networking concepts such as Protocols, Virtual Private Network (VPN), IP host configuration, connectivity, LAN/WAN topology, firewalls;
• Experience diagnosing simple hardware, software and connectivity issues; 
• Experience with problem solving techniques such as issue isolation, log reading and configuring and utilizing de-bugging tools; and 
• Familiarity with Microsoft 365 suite including Office, OneDrive, Teams, Outlook and SharePoint.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.