Connecticut StateDepartment of Administrative Services

Social Services Investigations Supervisor - Fraud and Resources

Recruitment #200310-5044SH-001


The State of Connecticut, Department of Social Services (DSS) is recruiting for one  Social Services Investigations Supervisor position within the Quality Assurance-Fraud Unit, in the Waterbury location. The hours are 40 hours per week, Monday - Friday

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Social Services, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

Candidates selected for interview must bring the following at the time of interview:

  • Last 2 recent service ratings.
  • Last 2 years of attendance records. 

Should you have questions pertaining to this recruitment, please contact Kelly Geary at or (860) 424-5083.


In the Department of Social Services this class is accountable for supervising a unit engaged in performing investigations relevant to fraud and recovery of public assistance.


Schedules, assigns, oversees and reviews the work of staff; provides staff training and assistance including identifying, planning and implementing training; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, cooperating agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; consults with and directs staff in difficult, unusual and/or complex case resolution; monitors and coordinates performance of local cooperative agencies; implements personnel policies and procedures; prepares unit corrective action plans to comply with quality review procedures; participates in court proceedings when necessary; performs related duties as required.


Considerable knowledge of public assistance programs; considerable knowledge of investigatory methods and techniques; considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; considerable knowledge of property ownership and personal finances; considerable knowledge of court procedures, legal terminology and related legal instruments; knowledge of personnel policies; considerable problem solving skills; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to analyze financial and legal documents for cases supporting fraud; considerable ability to summarize and articulate findings; considerate ability to utilize computer software and systems; supervisory ability.


Seven (7) years of experience in performing investigations in the fraud and recovery of public assistance unit.


One (1) year of the General Experience must have been as a working supervisor of staff conducting fraud and/or recovery investigations.

Note: For state employees, this is interpreted at the level of Social Services Lead Investigator (Fraud and Resources).


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
3. For state employees, one (1) year of experience as a Social Services Lead Investigator (Fraud and Resources) may be substituted for the General and Special Experience.


The preferred candidate will possess considerable knowledge of DSS Client Fraud Investigations functions and operations as well as have considerable knowledge in the following areas listed below:

  • Personnel policies and problem solving skills. 
  • Investigatory methods and techniques. 
  • Policy and methods to calculate over payments and over payment recovery processes. 
  • Ability to interpret and apply relevant agency policies and procedures. 
  • Court procedures, legal terminology and related legal instruments. 
  • Interpersonal skills. 
  • Oral and written communication skills. 
  • Ability to understand and interpret financial and legal documents. 
  • Experience and proficiency utilizing ImpaCT and Excel.  
  • Ability to provide training and support to staff. 


Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.