Connecticut StateDepartment of Administrative Services

Motor Vehicle Hub Branch Manager

Recruitment #200210-5793AR-CD

Introduction

Welcome to the Department of Motor Vehicles. How may I help you today?

The State of Connecticut Department of Motor Vehicles (DMV) is recruiting within the agency for anticipated openings for Motor Vehicle Hub Branch Manager in the following locations: Bridgeport, Hamden, Norwalk, Norwich, Old Saybrook, Putnam, Waterbury and Wethersfield.  This recruitment will be used for vacancies for the next nine (9) months. Applicants must select all locations (listed above) in which they wish to be considered for on their application prior to submission. Failure to indicate a location listed above will result in your application not being considered for vacancies in that specific location. Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system.

These positions are for Branch Operations, where the individual will be working in a fast paced environment with a high volume of customer contact. The Motor Vehicle Hub Branch Manager position is full time, forty (40) hours per week, with a Tuesday-Saturday schedule. The selected candidate will direct staff and operations of the Hub Branch. Some of the responsibilities include: coordinates, plans, and manages office activities; assists in development of program goals, objectives and related policies; ensures and maintains conformity with operational procedures, ascertains facts and responds to complaints from clients, interprets and administers pertinent laws and regulation; provides for staff training and assistance, oversees administration of progressive discipline; assists in the preparation of division budget; instructs and guides branch supervisors in implementing changes in operational procedures and controls inventory. 

Should you have questions pertaining to this recruitment, please contact Catherine Downey at Catherine.Downey@ct.gov.

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee of the Department of DMV, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.  *For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules.

 

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles, this class is accountable for managing the operations of an assigned Hub Branch.

EXAMPLES OF DUTIES

Directs the staff and operations of a hub branch and satellite office(s); coordinates, plans and manages office activities; assists in the development of program goals, objectives and related policies; interprets and administers pertinent laws and regulations; ensures that the public is provided with prompt, courteous and efficient services; ensures and maintains conformity with uniform operational procedures and controls for the issuance and processing of applications and renewals for vehicle registration, title certificates, operators' licenses and the collection of fees and sales tax; ascertains facts and responds to complaints from clients; evaluates staff; trains supervisory staff; directs branch supervisors to take needed corrective action and follows up on execution; oversees administration of progressive discipline; provides for staff training and assistance; maintains contacts with individuals both within and outside of branch office(s) who might impact on activities; assists in the preparation of division budget; prepares periodic status reports; instructs and guides branch supervisors in implementing changes in operational procedures; provides for the upkeep of offices; controls inventory of photo licensing program and compiles related statistics and reports; may conduct research for the development of improved operational and training procedures; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of the functions and activities of the Department of Motor Vehicles; considerable knowledge of and ability to apply Motor Vehicle laws and regulations; considerable knowledge of the principles of office systems and procedures; knowledge of and ability to apply management principals and techniques; knowledge of and ability to apply departmental policies and procedures; knowledge of supervisory and training principles; considerable interpersonal skills; oral and written communication skills; ability to study, analyze and recommend improvements to current office activities in order to increase efficiency of service, productivity and employee job satisfaction; ability to utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of experience in business administration or public administration, human resources, production or quality assurance management.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity in a motor vehicle hub branch at the level of a Motor Vehicle Branch Operations Supervisor 1.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years.
2. A Master's Degree in business administration, public administration or other closely related field may be substituted for one (1) additional year of the General Experience.
3. For State Employees, one (1) year as a Motor Vehicle Branch Operations Supervisor 2 or two (2) years as a Motor Vehicle Branch Operations Supervisor 1 may be substituted for the General Experience and the Special Experience.

SPECIAL REQUIREMENTS

1. Incumbents in this class may be required to travel.
2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.







The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.