Processing Technician

Are you passionate about the health, well-being and development of children and families in Connecticut?

Do you possess the desire, values and skills required to help build a strong network of safe programs and nurturing adults who deeply value the importance of the first years of a child's life?

If so, this opportunity may be for you!

The State of Connecticut, Office of Early Childhood (OEC) is looking for a hardworking and organized Processing Technician to perform complex office duties to support the 47 staff assigned to the Licensing Division and the volume of work that is generated by licensing requirements for child care and youth camp facilities across the state.  Our small, but mighty, organization touches the lives of over 200,000 young children, parents and caregivers annually through our integrated focus on early care and education programs and safety supports, our home visiting programs and other critical early childhood services.  This full-time position is located in Hartford, CT and works Monday - Friday, 40 hours per week.

The Division of Licensing, within the OEC is responsible for implementing the child care and youth camp licensing programs in CT.  We are committed to promoting the health, safety, and welfare of Connecticut’s children.  More than 4,000 child care programs are licensed throughout the state. We work to ensure that all licensed programs meet state statutes and regulations through activities such as processing applications, routinely monitoring licensed programs, investigating complaints, and providing technical assistance.

The duties of the Processing Technician will include, but are not limited to, the following:
• Processing all renewal applications of child care centers, group child care homes, family child care homes, family child care home substitutes and assistants
• Processing renewal and initial applications for youth camps including entry of data into the licensing system
• Entering all inspection results into the licensing system
• Generating reports (daily/weekly) out of the licensing system to identify camps due for inspection to ensure statutory mandates are met
• Processing mail
• Answering phones
• Ordering supplies
• Processing refunds
• Preparing travel authorizations and mileage reimbursements

No resume is required to be uploaded at this time.  If you are selected for an interview, you will be asked to bring a resume to the interview, and may be asked to provide other performance and experience related documentation.  

In state travel may be required to participate in cross-agency collaborations and to fullfil the requirements of the position.

Updates to applicant's status will only be provided through the registered JobAps account.  Should you have questions pertaining to any phase of this recruitment, please contact the hiring agency's human resources office:  Chris Beloff, chris.beloff@ct.gov.

In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.

Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.

Three (3) years' clerical work experience.

One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

Preference will be given to applicants with the following experience and training:

• Experience processing applications for licensure or other credentialed status for compliance with relevant statutes, regulations, policies, and procedures
• Experience responding to applicants, licensees, and other consumers requesting information concerning a regulatory program
• Experience with the enterprise-wide eLicense database system
• Experience maintaining an inventory of supplies and placing orders for refill within budgetary allowances
• Experience processing travel authorizations for staff

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.