The State of Connecticut, Department of Social Services (DSS) is recruiting for (2) Social Services Investigators within the Child Support Division. This position is located in our New Haven Office -Child Support unit. The hours are 40 hours per week, Monday - Friday, 8:00 a.m. -4:30 p.m.
In order to be considered for this job opening, you must be a current State of CT employee, who has permanent state status* and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
*For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).
Candidates selected for interview must bring, at the time of interview:
- Last 2 years attendance records
- Last 2 most recent PARS
Should you have questions pertaining to this recruitment, please contact Kelly Geary at Kelly.Geary@ct.gov, (860) 424-5083.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Social Services, this class is accountable for independently performing a full range of tasks in investigations relevant to the enforcement of child support obligations.
EXAMPLES OF DUTIES
Performs investigations to locate noncustodial and alleged parents; secures acknowledgements of paternity or participates in legal proceedings to establish paternity; performs investigations to determine financial resources of noncustodial parents, father of minor children, legally liable relatives and client; meets with noncustodial parents and their attorneys in an attempt to establish an agreement of financial support; secures agreements to support or participates in legal proceedings to establish court ordered financial and medical obligations; determines value of real estate and personal property; interviews custodial and/or noncustodial parents, alleged parents, legally liable relatives or clients to obtain information about paternity, income, real estate and personal assets or location; contacts employers and public and private agencies to obtain location and/or information about absent parents alleged fathers or legally liable relatives; prepares and files liens; performs title searches and negotiates releases of liens, mortgages, sales and transfers of property, accident or lawsuit settlements and decedent estates; determines, reviews and modifies amount of support to be paid by noncustodial parents; explains legal and policy requirements and procedures to clients, noncustodial parents, legally liable relatives, the general public and others; provides case information to Office of the Attorney General; prepares support petitions; serves summons or orders of notice; testifies in court on cases involving support, arrearages or claims for reimbursement; determines appropriate actions to enforce compliance with court orders; reviews discontinued cases for possible redirection of child support and refunds of excess child support money or recovery of public assistance money, prepares summaries and testifies at fair hearings; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of public assistance programs concerning children and the financial obligations related to these programs; knowledge of investigatory methods and techniques; knowledge of and ability to interpret and apply relevant agency policies and procedures; knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; knowledge of economic, social and health problems affecting family security; knowledge of property ownership, personal finances, paternity and child support issues; knowledge of court procedures and related legal instruments; some knowledge of legal terminology; skill in conducting investigations; interpersonal skills; oral and written communication skills; interviewing skills; ability to understand and interpret legal and financial documents; ability to prepare reports; ability to perform arithmetical computations; ability to negotiate settlements with legally liable party; ability to utilize computer software and systems.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of experience in the investigation of real and personal assets related to child support obligations.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's Degree.
2. For state employees, one (1) year as a Connecticut Career Trainee with the target class of Social Services Investigator (Child Support) substitutes for the General Experience.
3. For state employees, one (1) year as a Social Services Investigator (Fraud and Resources) may be substituted for the General Experience.
4. For state employees, two (2) years as a Eligibility Services Workers may substitute for the General Experience.
Preferred candidates should possess:
- Strong written and verbal communication skills
- The ability to work independently as well as in a team setting
- Ability to understand and interpret legal and financial documents
- Case management skills
- Knowledge of court procedures and related legal remedies
- Experience conducting investigations and interviews
- Ability to perform mathematical computations
- Familiarity with Microsoft Office applications and State systems and databases Knowledge of public assistance programs concerning children
- Knowledge of and ability to interpret and apply relevant agency policies and procedures. Bilingual or multi-lingual beneficial
1. Travel to DSS sub-offices, state courts and administrative state agencies may be required.
2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.