Connecticut StateDepartment of Administrative Services

Director of Compute Services

Information Technology Manager 4

Recruitment #200113-1564MP-001


The  State of Connecticut Department of Administrative Services (DAS) Bureau of Enterprise Systems and Technology (BEST)-Compute Services Division is seeking a Director of Compute Services (Information Technology Manager 4). This position's responsibility is to head a newly reorganized group of technologists and service providers, principally focused on computational platforms (e.g., VMWare, storage, Windows/Linux), mainframe computing and operations, database management and development support services, identity and access management and related technology. The current position is slated to supervise approximately 29 FTE and set strategy related to these areas, though may grow significantly as the State optimizes its service delivery and expands its presence in IaaS platforms, which team will also report to this position.

If this sounds like something you would love to be a part of, we encourage you to apply!

All applicants must include a resume within the "Resume Tab" of their application. (Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position. State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer. Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Elena Vazquez,  


Within the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence, these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.


The Director of Compute Services will be responsible for:

  1. Creating strategies, leading technology procurement efforts, managing service deliveries, managing vendors and suppliers, and maintaining/operating tools to deliver (a) windows, linux/unix, and mainframe-based operations systems to support applications across the enterprise; (b) database tools, services, and capabilities in support of application delivery and support; (c) managing virtual machine infrastructure that cost-effectively and reliably enables the computational needs of all hosted and hotel-ed services provided by BEST; (d) multi-platform identify and access management services, including oversight of the State's AD and Azure AD infrastructures, as well as specialty services for unique application needs; and (e) leading the development and expansion of the State's nascent infrastructure-as-a-service hybrid cloud environment;
  2. Participating as a senior leader in the BEST organization to creating, establishing, and maintaining a service culture, including providing mentoring to junior leaders and staff across the organization, leading at the executive level service-related initiatives among cross functional groups, and modeling critical cultural competencies;
  3. Being a principal leader in managing agency partner relationships in and around the delivery of services, including interacting with Commissioners and their direct staff; and
  4. Being an evangelizer for and support the execution of critical security-related activities, including configuration and vulnerability management, development of automation in security related activities including expanding the State's reliance on GPOs for security management, and more efficient leveraging of cloud resources, including infrastructure and Azure AD to reduce staff requirements and capital costs.


· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.


Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.


Three (3) years of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be at the level of an Information Technology Manager 2.


1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.


The successful candidate will possess:

  1. Experience leading organizational change efforts with 30 or more team members;
  2. Ten years management experience with responsibility for a minimum of 20 team members;
  3. Experience managing at least two of the following functional service areas:
    • Identity and Access Management, Mainframe, Windows Server, Database Software, VMWare, and Linux/Unix environments;
  4. Experience in implementing, operating, and governing infrastructure-as-a-service environments;
  5. Experience implementing and managing vulnerability management processes. 



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.