ITA3-Mobile Device Management Engineer(40 Hour)

Are you looking to support an agency's initiatives with respect to reports, dashboard, and data analysis? Do you have experience performing complex IT work for multiple projects at once while working with a creative and dynamic team?

The State of Connecticut Department of Children and Families (DCF) is recruiting for an Information Technology Analyst 3 – Mobile Device Management Engineer. In this role, you will use your hands-on experience to provide technical leadership and hands-on support in evaluating, designing, implementing, and managing mobile devices. The ideal candidate will possess excellent organizational and communication skills, strong coordination abilities, and be able to work effectively with representatives from various agencies. The IT Analyst 3 position is a full- time, 40 hours per week (Monday-Friday), located in our Central Office, 505 Hudson Street, Hartford, CT 06106.

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*New State Employees start at minimum salary range.

Candidates selected for interview must provide the following at the time of interview:

• Cover Letter
• Resume
• List of three supervisory references (typed)

Should you have questions pertaining to this recruitment, please contact Jerica.Ortiz-Lipowski at Jerica.Ortiz-Lipowski@ct.gov or 860-560-5041.

In a state agency Information Technology (IT) environment, this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.

• Identify business and technological drivers that motivate the project, as well as collect data about current systems and their performance;
• Help determine the technical configurations & settings for mobile infrastructure to comply with policies; to include configuration of all tiers involved – mobile device (iOS), MDM solution (i.e. Airwatch), client network, Office 365, etc;
• Help with establishing a reliable and efficient process for mobile device management, including provisioning, deprovisioning and field support;
• Perform engineering work supporting implementation of derived credentials solutions in partnership with other contractor engineering and development groups;
• Help establish Tier 3/4 support processes, SOPs, knowledgebase and provide Tier 3/4 support for Airwatch infrastructure

Considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of project management principles and techniques; considerable knowledge of principles, problems and techniques of data processing and data communication operations; considerable knowledge of data processing and data communications equipment and diagnostic tools; considerable knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; considerable knowledge of principles of complex computer operating systems; knowledge of principles and techniques of business information systems re-engineering; knowledge of network protocols and architecture; knowledge of practices and issues of systems security and disaster recovery; knowledge of applications systems development principles and techniques; knowledge of principles and practices of data base management; considerable interpersonal skills; considerable oral and written communication skills; considerable problem solving skills; considerable technical problem solving skills; considerable analytical skills; considerable ability to prepare correspondence, manuals, reports and documentation; considerable ability to analyze and resolve operational and communications problems; considerable ability to analyze and debug complex software programs; considerable ability to identify, analyze and resolve complex business and technical problems; some supervisory ability.

Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT related field.

One (1) year of the General Experience must have been at the full professional working level with responsibility for performing a full range of complex technical support functions in one of the following areas:
1. Assisting in the design, implementation and management of a major communications network.
2. Providing technical and administrative support for a wide area network (WAN) or mini-computer system.
3. Assisting in the installation and maintenance of major sub-systems or installing and maintaining other host and/or network software.
4. Participating in the design and development of system applications.
5. Serving as a project coordinator responsible for coordinating the design, development, programming and implementation of moderately complex information systems projects.
NOTE: For state employees this is interpreted at the level of Information Technology Analyst 2.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

• In-depth knowledge of Microsoft Exchange 2010, 2013 and Exchange Online
• Experience with Windows 10
• Knowledge of Microsoft Active Directory Services
• Experience with IOS and macOS
• Expertise with Microsoft PowerShell
• MDM solution experience e.g. (Airwatch, Good, etc.)

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.