Connecticut StateDepartment of Administrative Services

Social Services Program Administration Manager

Recruitment #200103-2490MP-001


The State of Connecticut, Department of Social Services (DSS), is looking for a SS Program  Administration Manager to lead the Agency in strategic planning, process improvement and change management in aligning plans to support the Agency mission, vision and values. This position is located in our Central Office in Hartford.  The hours are 40 hours per week, Monday - Friday.

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee who has permanent state status and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

Candidates selected for interview must bring, at the time of interview:

Last 2 performance appraisals.

Last 2 years of attendance reports.

Should you have questions pertaining to this recruitment, please contact Kelly Geary at, (860) 424-5083.


In the Departments of Developmental Services, Mental Health and Addictions Services, Social Services, and the Office of Early Childhood, this class is accountable for managing program/policy planning, development, implementation and monitoring for a major agency program area.


Manages staff and/or operations of unit/program; implements social services programs/policies; coordinates, plans and manages unit/program activities; formulates program goals and objectives through the review of agency data; develops or assists in development of related policy; interprets and administers pertinent laws; coordinates research, data analysis and program planning efforts; monitors, analyzes and evaluates programs/policies to determine cost-effectiveness and quality of service; identifies and coordinates training needs; advises leadership of legislative, legal or other program/policy impacts and recommends an appropriate position; monitors all internally and externally initiated program/policy changes; researches, prepares and presents testimony to legislative committees, study committees and courts regarding social services issues; evaluates staff; prepares or assists in budget preparation; maintains contacts with individuals both within and outside of agency who might impact on program activities; acts as agency contact with state, federal and community agencies on social services to ensure service delivery; performs related duties as required.


Considerable knowledge of social services programs, early childhood programs, deaf and hard of hearing programs and/or programs for individuals with intellectual disability or behavioral health issues; considerable knowledge of relevant agency policies and procedures; considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of relevant state and federal laws, statutes and regulations; knowledge of community organizations and social services agencies; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to interpret complex written material including legal narrative and to assess the impact thereof on programmatic goals.


Nine (9) years of professional experience in the delivery of social services programs and/or policies.


One (1) year of the General Experience must have been in a managerial or consultative capacity with programmatic and administrative responsibility for a regional or statewide social services program.

Note: For State employees, the Special Experience is interpreted at the level of Program Manager, Operations Manager, Public Assistance Consultant, Planning Specialist and Associate Accountant.


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half year of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in Social Work, Public Administration, Accounting, Early Childhood Education or a closely related field may be substituted for one (1) additional year of the General Experience.


The preferred incumbent should have experience with strategic planning, process improvement, quality improvement tools and methods including LEAN, and use of results-based accountability in a human service agency.  Additionally background with performance management systems and use of evaluation tools and metrics and data driven decision making, is also preferred. Candidates with experience in change management and workforce development, as well as succession planning to support sustainability of change efforts are preferred. Experience leading multiple teams and managing multiple projects, budgets and funding streams also preferred. Candidates should outline such skill sets on their application.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.