Time Device Analyst 1

Our mission at the State of Connecticut Department of Administrative Services (DAS), is to strive to promote timely, fair, competent, cost-effective services to address the needs of state agencies, municipalities and the public.

We provide superior benefits, competitive salaries and place where people truly believe in what they are doing. We’re committed in bringing passion and customer focus to all those with whom we interact.

YOUR ROLE
This position will be under the Bureau of Enterprise Systems and Technology (BEST) Application Services Division and will function as a Time Device Analyst 1 (IT Analyst 1) to provide routine technical support to the InTouch Time Collection Terminals used by the Workforce Solution.

POSITION DETAIL
The position will be located at 165 Capitol Avenue, Hartford, CT working 35 hours per week and must work within the hours of 8:00 am to 4:00 pm with one hour for lunch.

All applicants must include a resume within the "Resume Tab" of their application. Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position. State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer. Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Elena Vazquez, elena.vazquez@ct.gov.

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

This position will be responsible for:

• Providing enterprise support for time clock setup and maintenance;
• Monitoring Clock Connectivity;
• Trouble-shooting detected clock issues;
• Managing soft-key settings and firmware;
• Performing device upgrades (firmware);
• Monitoring updates and initializing clocks when needed;
• Ordering new clocks and configuring;
• Exchanging broken clocks;
• Updating Device groups;
• Creating clock job aids;
• Keeping clock inventory;
• Travelling and on-call support may be required.
• Additional examples of duties can be found here.
  

Considerable knowledge of data control functions; considerable knowledge of IT equipment and diagnostic tools; knowledge of principles and techniques of computer programming; knowledge of programming languages; knowledge of principles of information systems; knowledge of principles and concepts of network environments; knowledge of computer operating systems; knowledge of fundamental principles and theories of business and planning functions; knowledge of principles and techniques of systems analysis, design and development; knowledge of capabilities of computer equipment and technology; considerable technical problem solving skills; considerable logic and analytical skills; interpersonal skills; oral and written communication skills; considerable ability to install and maintain microcomputer hardware, software and network components; ability to prepare and maintain records, logs, reports, documentation, and manuals; ability to write, test and debug computer programs; ability to use programming development tools; ability to identify, analyze and resolve simple business and technical problems.

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

Two (2) years of the General Experience must have been performing basic technical support work in one of the following areas:
1. Help desk functions.
2. Installing and maintaining basic computer hardware and software.
3. Basic technical work in data communications, microcomputer support, production control or programming.
NOTE: For State Employees basic technical support work is interpreted at the level of Information Technology Technician.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
3. For State Employees one (1) year as a Information Technology Analyst Trainee may be substituted for the General and Special Experience.
4. For State Employees two (2) years as a Information Technology Technician may be substituted for the General and Special Experience.

The successful candidate will possess:

• Experience with workforce management time clock devices;
• Experience with Kronos InTouch Biometrics Terminal;
• Experience with Kronos Device Groups;
• Experience with Kronos Device Firmware;
• Experience with device management.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.