Motor Vehicle Division Chief

The State of Connecticut Department of Motor Vehicles' (DMV) mission is to promote public safety and regulate drivers, their motor vehicles and certain vehicle-related businesses, through the delivery of exceptional customer service to internal and external customers.  We can do this with employees who are empowered to make a difference and can deliver new and innovative ways to provide exceptional service to our customers.

We are currently recruiting for a full-time (40 hours per week) Motor Vehicle Division Chief position centrally located in Wethersfield, CT.  In this position, you will be responsible for managing a major division comprised of a variety of specialized services related to registration, dealerships, insurance coverage and other customer focused services within the DMV.

All applicants must include a resume within the "Resume Tab" of their application with their submission.  Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system. 

Should you have questions pertaining to this recruitment, please contact Thursa Hinson at Thursa.Hinson@ct.gov or (860)263-5640.  

This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules.  

Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position.  These documents may include:  performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

In the Department of Motor Vehicles, this class is accountable for the administration of the programs and operations of a division.

Administers programs and operations of an assigned division; develops, implements and evaluates division policies, goals and objectives; designs and develops division programs and activities; implements new procedures, procedural revisions and regulations; interprets and administers pertinent motor vehicle laws; determines appropriate staffing levels and directs management and coordination of staff; designs and implements performance review standards for division staff; prepares division budget; maintains contacts with persons both within and outside of division who might impact on policy or program activities; represents Commissioner on sensitive division related activities including testimony at legislative hearings; performs related duties as required.

Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of statutes, regulations, policies and procedures pertaining to division functions; considerable interpersonal skills; considerable oral and written communication skills.

Ten (10) years of professional experience in business, public or law enforcement administration.

One (1) year of the General Experience must have been in a managerial capacity. Managerial capacity is defined as formulating program goals and objectives, developing and implementing program procedures, initiating program policies and developing and monitoring the budget.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years.
2. A Master's degree in business administration, public administration or other closely related field may be substituted for one (1) additional year of the General Experience.
3. A law degree may be substituted for two (2) additional years of the General Experience.
4. For State employees two (2) years at the level of Motor Vehicle Branch Manager 3 may be substituted for the General and Special Experience.

Preference will be given to applicants with the following experience and training:

• Work experience with an emphasis on professional experience in business, public or law enforcement administration;
• Strong working knowledge of managing a production environment; setting goals, measuring outcomes, and process improvement;
• Strong critical thinking skills, the ability to select, develop and/or implement useful resources to drive improved customer service outcomes;
• Demonstrated success as a leader in public entity, state agency, or other enterprise with the ability to build and lead a team; staff evaluation and training;
• Experience managing change in a large, complex environment with multiple stakeholders and a wide array of divergent points of view;
• Professional maturity, with the ability to manage multiple competing priorities, while consistently demonstrating sound judgment and disciplined thinking;
• Strong writing, communication, and presentation skills, with an ability to motivate and inspire a diverse set of stakeholders toward a common goal;
• Extensive knowledge of the customer relationship management (CRM), with knowledge and experience in a face to face customer service environment is preferred.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.