STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Information Technology Technical Support Manager

Information Technology Manager 2

Recruitment #191206-1562MP-001

Introduction

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve.  

The DMHAS seeks a qualified individual for the position of Information Technology Technical Support Manager (Information Technology Manager 2), PCN 0004080.   LOCATION: Office of the Commissioner-Information Systems Division, Connecticut Valley Hospital Campus, Middletown, CT.   This is a full-time forty (40)  hours per week position.  The work schedule is Monday - Friday; 8:30 AM - 5:00 PM.

Do you want to make a difference while participating in a dynamic and reciprocal health care agency in the public sector? If so, we have an excellent opportunity for you to join our organization!

In this role you will have the opportunity to:

  • Be a technical manager and lead all aspects of staff in all technical areas for the agency such as but not limited to: servers, switches, security, infrastructure, voice/data, wiring, design and implementations, desktop and helpdesk support;
  • Lead and influence the development of standards and decisions regarding changes to security, network, servers, any technical changes and support;
  • Lead the staff in the technical side of the agency including any IT staff throughout the facility;
  • Work with leadership team to improve cross-team contributions;
  • Lead people, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and collaboration;
  • Work with the technical teams on requirements, design, procurement of hardware and software;
  • Develop and implement business plans, IT plans, budget plans, in order to improve budget allocations, technology, personnel and other resources to achieve agency and program goals.

In addition to a variety of medical and dental plans, the State of Connecticut offers new employee's participation in a hybrid retirement plan which provides a retirement benefit, that may include retiree health insurance. Paid time off is also offered, including 12 paid holidays per calendar year in addition to vacation, sick and personal leave accruals.                                                                                                                                  

Please ensure that your application is complete and you have included your resume within the "Resume Tab" of your application.  You will be unable to make revisions once you submit your application into the JobAps system.  At any point during the recruitment process, applicants may be required to submit additional documentation which supports their qualification(s) for this position. These documents may include performance reviews, attendance, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. You do not have to attach these documents to your application submission.

Should you have questions pertaining to this recruitment, please contact Cheryl Thompson  (860) 418-6876, Cheryl.Thompson@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

EXAMPLES OF DUTIES

Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location; responsible for meeting all data processing or information technology needs of the respective unit, division, function or location; establishes priorities for systems development and information technology projects in accordance with agency requirements; coordinates, plans and manages solution architecture projects; directs the planning, design and implementation of complex storage solution configuration; develops plans for future utilization information technology services in the overall agency program; within the financial resources of the agency ensuring the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies; aligns information technology planning with the business strategy; leads and influences the development of standards and decisions regarding changes to systems/applications; manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support; oversees information technology projects from conception to completion; works with leadership team to maximize cross-team contributions; leads information technology operations to ensure exceptional quality and timely response to all customer service issues; interfaces regularly with clients/customers; stays abreast of local, regional and national industry trends; understands the major economic, political, technological and competitive trends affecting technology; to capture competitive advantages, searches out challenging opportunities to change, grow, innovate and improve; compares information technology with those of significant competitors and makes appropriate adjustments; coordinates the use of key people, resources, technologies, process, and capabilities to reach strategic goals; sets an example by acting in ways that are consistent with shared department values; fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision; strengthens staff by providing choice, developing competence and offering visible support; focuses on continuous learning for self and staff; actively acknowledges individual and team accomplishments; leverages technological solutions to meet business needs; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

The preferred candidate will:

  • Have experience with security, servers, and network switches;
  • Understand and has experience with Windows 10, Windows server 2012, 2016, Cisco switches, VMWare environment;
  • Possess strong technical background and experience in managing a technical team working and implementing new technology, embracing change and understanding the goals and mission of the staff's responsibility.

SPECIAL REQUIREMENTS

1. The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.

2. Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).

3. The Solutions Architect is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.