Connecticut StateDepartment of Administrative Services

Labor Department Unit Director

UI Integrity Unit

Recruitment #191129-9070MP-SN

Introduction

The State of Connecticut, Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this in an ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and the other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.

DOL is currently seeking to reclass one (1) DOL employee to a Labor Department Unit Director in the UI Integrity Program Unit (formerly known as Agency Security Unit) in Wethersfield, CT. This opportunity is available to permanent agency employees only, who meet all of the Minimum Qualifications outlined below, and is contingent on final approval by DAS and OPM.

This position will be responsible for RISK, UI Tax Review and UI Internal Control which is now consolidated to include the responsibility of the other UI Integrity programs:  Benefit Accuracy Measurement, Benefit Payment Control, and Operations.  The director will be responsible for UI internal security and reviews, compliance audits, pertinent mandates, program implementation, and succession planning, while establishing metrics and goals for each employee. See Examples of Duties for specifics of position.

This is a full-time, first shift position. Flexibility required.

Questions about this position should be directed to the hiring agency's human resources office: DOL.HR@ct.gov.  

Selection Plan

This position is competitive.

In order to be considered for this position, you must be a current State of CT employee of the Department of Labor, who has permanent status*, and meets the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

Please be advised this a promotional opportunity for permanent employees in the Department of Labor. The selected employee will be promoted/reassigned by reclassification in his or her position.  This is NOT A VACANCY and, therefore, merit system and reemployment rules do not apply.

Applicants invited to interview may be requested to supply the following: Last two (2) performance appraisals. 

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Labor Department this class is accountable for directing the planning, administration and coordination of a support unit involved with performance monitoring, employment and training grants and contracts, program automation support, program technical assistance and support, program operations and/or workforce development.

EXAMPLES OF DUTIES

CENTRAL UNIT: Directs the staff and operations of a central unit providing support to Labor Department field units or to the Governor’s Office of Workforce Competitiveness; plans, directs and coordinates unit activities involving the design, development and implementation of new programs and services, as well as modifications of current procedures or programs; monitors, evaluates and reports on programs, policies and procedures and takes or recommends appropriate action to correct deficiencies and promote maximum effectiveness; identifies resources, submits grant proposals and develops new programs based on grant and contract awards; develops and maintains operational procedures, policies and manuals; develops and implements plans for the coordination of state job training programs; participates in budget planning, resource allocation, and staff selection and development for the unit; works in cooperation with department managers, other agencies and employer, community and other public groups to establish a responsive service delivery network; supervises statewide programs administered from Central Unit; performs related duties as required.

FIELD UNIT: Directs staff and operations of a Connecticut Works/job center; plans, coordinates and manages comprehensive employment services programs including activities designed to expand employment opportunities, increase work readiness of applicants through counseling and/or training and make determinations regarding non-monetary unemployment insurance issues; formulates job center goals and objectives and develops policies and procedures to achieve them; monitors unit performance and develops and implements corrective action plans to address deficiencies and improve operations; interprets and administers laws and regulations relating to employment and training programs and benefits; plans, develops and administers job center budget; develops and maintains productive relationships with individuals and groups that might impact on program activities; initiates collaborative agreements with related agencies and groups to enhance employability of workforce; coordinates job center staffing actions including implementation of Affirmative Action and/or Equal Employment Opportunity goals and objectives; may direct activities of a regional unit designed to provide services to a number of designated formal service delivery areas and coordinates services with those of Work Force Development Boards; performs related duties as required.

OR

Directs staff and operations of a call center which takes and processes new and continued unemployment insurance claims and handles adjustments and exceptions to continued claims; plans, coordinates and manages call center operations; formulates unit goals and objectives; develops and implements policies and procedures to maximize efficiency and effectiveness of highly automated environment; monitors unit and individual performance using statistical and other available reports; develops and implements corrective action plans to address deficiencies and improve operations; works closely with technical experts to maintain integrity of automated system, eliminate problems and develop enhancements; directs utilization of automated call distributor for maximum efficiency; interprets and administers pertinent unemployment insurance laws and regulations; coordinates staffing actions including implementation of Affirmative Action and/or Equal Employment Opportunity goals and objectives; ensures development and implementation of necessary training programs for staff; performs related duties as required.

The specific duties performed by this position are as follows:  
Directs staff and operations of a central unit comprised of integrity responsibilities within the Unemployment Insurance program, such as Tax Performance System, Internal Security, Benefit Accuracy Measurement, Benefit Payment Control, and other related integrity agency-wide areas;
Participates in the design of automated systems to optimize performance and ensure the security and integrity of agency-wide programs, eliminate problems and develop enhancements;
Coordinates agency responsibilities for federal programs, such as IRS, SSA, and NDNH;
Establishes strategic and succession planning for responsible area;
Monitors, evaluates and reports on integrity programs, policies and procedures, and takes or recommends appropriate action to correct deficiencies and promote maximum effectiveness;
Develops, issues, and maintains operational procedures, policies, and manuals to maximize efficiency and effectiveness of highly automated environment;
Participates in budget planning, resource allocation, and staff selection and development for the division;
Works in cooperation with department directors and other agencies;
Formulates goals and objectives;
Monitors unit and individual performance using statistical and other available reports;
Develops and implements corrective action plans to address deficiencies and improve operations; and 
Interprets and administers pertinent unemployment insurance laws and regulations.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of methods of program planning, development, monitoring and evaluation; considerable knowledge of employment problems, labor market trends, conditions and their causes; knowledge of and ability to apply management principles and techniques; knowledge of primary functions, policies and procedures in the areas of Unemployment Insurance, Job Service, Employment and Training and Workforce Development; considerable interpersonal skills; considerable oral and written communication skills; analytical ability, negotiation skills; problem solving skills.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience in Job Service, Unemployment Insurance, Workforce Development or Employment and Training programs.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a supervisory or consultative capacity at or above the level of Labor Department Programs And Services Coordinator.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's Degree.
2. A Master's degree in business management, public administration or a closely related area may be substituted for one (1) additional year of the General Experience.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.







The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.