Connecticut StateDepartment of Administrative Services

Messaging Services Team Lead

Information Technology Subject Matter Expert (35 Hour)

Recruitment #191105-7607EU-001


Our mission at the State of Connecticut Department of Administrative Services (DAS), is to strive to promote timely, fair, competent, cost-effective services to address the needs of state agencies, municipalities and the public.

We provide superior benefits, competitive salaries and place where people truly believe in what they are doing. We’re committed in bringing passion and customer focus to all those with whom we interact.

Your Role

The DAS/BEST Workforce Technology Services Division is looking to hire a Messaging Services Team Lead (IT SME) to lead the Messaging Services Team comprised of statewide applications and tools for Email, Secure Email, Mail Gateway, Email Security, and Email Platform.

Additionally, the state is embarking on introducing new products and services to migrate to a cloud based Email service model under a new statewide agreement.

In this role you will be responsible for the care, maintenance, enhancement and support of the email and messaging environment. The environment is a hybrid configuration consisting of on-premise Microsoft Exchange and O365 Azure-based cloud email.

We'd love to hear from you if you have experience working in both on-premises and cloud-based email environments.

Position Detail
Location: 55 Farmington Avenue, Hartford, CT
Hours: Monday- Friday, 35 hours per week

All applicants must include a resume within the "Resume Tab" of their application.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Applicants must meet the minimum qualifications as indicated to apply for this position. State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer.

Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Elena Vazquez,  


In a state agency supporting a highly complex Information Technology (IT) environment this class is accountable for functioning as a Subject Matter Expert in one of the following functional IT areas: networking, security, systems development, systems programming or database administration. This class also provides technical leadership and consultation in the areas of architecture, application design, systems programming, system integration, and/or database management OR the analysis, development and operational support of highly complex technologies affecting multiple infrastructure areas.


This position will be responsible for:

  • Working with email authentication protocols DKIM (Domain Keys Identified Mail)/DMARC (Domain Message Authentication, Reporting & Conformance), SPF (Sender Policy Framework);
  • Working with email transport security TLS (Transport Layer Security), O365 Message Encryption;
  • Working with email relay and email application configuration;
  • Working with Microsoft Active Directory.Acts as a full project manager;
  • Additional examples of duties can be found by viewing the IT SME job classification.


Considerable knowledge of current methods of information systems analysis, design and development; considerable knowledge of principles, practices and techniques of information technology; considerable knowledge of applications systems development principles, techniques and development; considerable knowledge of principles and techniques of computer programming and languages; considerable knowledge of principles and theories of business planning functions; considerable knowledge of project management principles and techniques; considerable knowledge of principles and techniques of systems analysis and design; considerable knowledge of computer operating systems and databases; considerable knowledge of business re-engineering process; considerable knowledge of principles of data modeling and related tools; considerable knowledge of distributed systems architecture, network, middleware and object oriented analysis; considerable interpersonal skills; considerable oral and written communication skills; considerable analytical and problem solving skills; considerable ability to develop and implement system security and disaster recovery plans; considerable ability to identify, analyze and resolve highly complex business and technical problems; considerable ability to conduct highly complex detailed analysis and design of major computer systems and networks; considerable ability to develop reports, manuals and documentation.


Nine (9) years of experience in infrastructure systems support, programming, database administration, systems/software development, networking or technical support.


Two (2) years of the General Experience must have been performing advanced technical level duties or as a working supervisor in one of the following areas:
1. Designing, configuring and implementing complex networks.
2. Configuring, installing and upgrading host based applications packages and host and/or operating system software.
3. System software/application development.
NOTE: For state employees this is interpreted at the level of Information Technology Analyst 3.


1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.


The successful candidate will possess:

  • Experience with Microsoft Active Directory;
  • Experience with On-premise Exchange, Office 365 Exchange and Azure;
  • Experience with email routing and protocols;
  • Experience with email hygiene policy's in implementations of anti-span, anti-virus and phishing policy management;
  • Experience with network protocols, routing and DNS (Domain Name System);
  • PowerShell Scripting skills.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.