Connecticut StateDepartment of Administrative Services

Behavioral Health Program Manager

Recruitment #191031-1450MP-001


The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS), Western CT Mental Health Network (WCMHN) seeks qualified individuals for the position of Behavioral Health Program Manager.  (Position # 110857) for the Behavioral Health Homes Program (BHH), 55 West Main Street, Waterbury, CT 06702; First Shift, Monday - Friday 8:00 a.m. – 4:30 p.m., full-time, 40 hours per week.  This position requires frequent travel between Danbury, Torrington, and Waterbury in addition to various locations across Connecticut to attend BHH related meetings and events.

The Behavioral Health Program Manager is accountable for the management of WCMHN’s regional Behavioral Health Home (BHH) initiative.

In this role you will:

  • Provides administrative and clinical leadership to the BHH team and oversees the implementation and coordination of BHH services;
  • Implement strategies for successful continuation of WCMHN’s BHH for Medicaid enrollees with chronic conditions for individuals with serious and persistent mental illness;
  • Supervise the WCMHN BHH team;
  • Facilitate integration of the BHH team with in-kind staff and internal programs;
  • Ensure coordination of care among healthcare providers;
  • Develop relationships with external community-based providers to aid in effective referrals and timely access to services;
  • Maintain collaborative linkages with hospitals, emergency departments, and inpatient facilities;
  • Interface with the BHH administrative service organization (ASO);
  • Participate in state-wide BHH meetings, implementation sessions, and trainings;
  • Ensure WCMHN policies, procedures, and documentation meets BHH requirements;
  • Monitor and troubleshoot BHH data quality and outcome reports;
  • Educate WCMHN staff regarding integrative and collaborative care and documentation;
  • Identify opportunities for improvement and implements effective improvement strategies.

Discover the opportunity to:

  • Be responsible for WCMHN-wide regional initiatives including education and training;
  • Oversight of the Trauma and Gender Initiative;
  • Chair the Cultural Diversity Advisory Committee;
  • Identify and recommend strategies to address healthcare disparities, developing staff cultural competence;
  • Chair the Recovery Workgroup;
  • Champion the Supported Employment and Education initiative and including maintaining fidelity with the IPS model, and analyzing  health, service data;
  • Assist with maintaining compliance with The Joint Commission standards and promote recovery-oriented, trauma informed practices for clients with mental health and substance use disorders;
  • Provide managerial coverage at any WCMHN location based on need.

Questions about this recruitment should be directed to Julie Roy,, 860-262-6782


In the Department of Mental Health and Addiction Services this class is accountable for assisting in the management of a statewide program in a geographical area; accountable for assisting in the management of a specific behavioral health program or serving as a clinical team leader.


Provides administrative direction for special programs; assesses staff needs for delivery of services; assists in formulating policy and procedures relating to general administration of a managed service system; develops and maintains appropriate fiscal and programmatic mechanisms to ensure continuity of care to a defined population and appropriate allocation of resources; carries out policies and directives of department; assists in coordinating, planning and managing administrative and/or fiscal and clinical activities; prepares and administers facility and community grant budgets; interprets and administers laws pertaining to program; maintains contact with individuals, groups and other organizations which might impact on program operations; ensures compliance with internal agency and accrediting bodies' standards; trains and evaluates staff; may assume a leadership role for agency system wide program development and administration activities; performs related duties as required.


Considerable knowledge of principles and practices of public administration; considerable knowledge of principles of mental health treatment and program design; considerable knowledge of managed care system principles and practices; considerable knowledge of clinical treatment methodologies and programs for psychiatric clients; considerable knowledge of community resources; knowledge of assertive treatment programs; knowledge of quality assessment and/or improvement techniques and accreditation body standards; knowledge of relevant federal, state and agency laws and regulations; considerable interpersonal skills; considerable oral and written communication skills; ability to analyze and prepare budgets; ability to prepare and administer grants.


Seven (7) years of experience in business or health care administration or program development involving responsibility for financial management, budget development or grants management or professional health care or social services experience.


Two (2) years of the General Experience must have been in a professional supervisory level in a behavioral health care program.


  1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) years of experience to a maximum of four (4) years.
  2. A Master's Degree in public or health care administration or a Master's Degree in business administration with a specialization in health services or hospital administration, a Master’s Degree in social work or a Master's Degree in a related health care discipline may be substituted for one (1) additional year of the General Experience.


Preference will be given to candidates who possess the following:

  • Knowledge in clinical prevention interventions for behavioral health clients at risk of developing co-occurring medical disorders;
  • Ability to collaborate with WCMHN leadership, administrative and direct care staff, DMHAS, contracted agencies, and the local community;
  • Ability to establish and manage multiple priorities and attend to details;
  • Ability to plan and implement effective strategies for improved clinical outcomes;
  • Background in healthcare operations and quality improvement; 
  • Expertise in evidence-based practices including trauma treatment, integrative care, and cultural competence.


Incumbents in this class may be required to possess appropriate current licenses or certifications.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.