Connecticut StateDepartment of Administrative Services

Secretary 2

Recruitment #191018-7539CL-001


The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve.

The DMHAS, Southeastern Mental Health Authority (SMHA) seeks qualified individuals for the position of Secretary 2 (PCN 100020) within the Young Adults Services team.  Location: Southeastern Connecticut Mental Health Authority, 401 W. Thames St., Bldg. 301, Norwich, CT 06360. 8:00 a.m. –  4:30 p.m., Monday through Friday, full time, 40 hours. 

This position will support a multi-shift outpatient treatment program, including  greeting and assisting clients, providing phone triage, data entry and maintenance, report generation and schedule/deadline coordination in accordance with team policy and procedure.

Please ensure that your application is complete. All applicants must include a resume within the "Resume Tab" of their application. You will be unable to make revisions once you submit your application into the JobAps system. 

Any questions should be directed to Andrew Pebley, DMHAS HR, 203-974-7434 or


In a state agency this class is accountable for independently performing a full range of secretarial support functions requiring an understanding of organizational policies and procedures.


Incumbents perform a variety of secretarial duties as illustrated in the following areas:

1. TYPING: Using a personal computer or other electronic equipment, formats and types a full range of correspondence, reports, bills, drafts, etc. from rough draft, transcription, dictated notes, etc. Proofreads for content; edits using knowledge of grammar, punctuation and spelling.

2. FILING: Designs office filing systems; organizes and maintains files (including confidential files); maintains, updates and reviews reference materials and manuals.

3. CORRESPONDENCE: Composes complex letters and/or memoranda, etc. (e.g. explaining department practices/policies) for own or supervisor's signature.

4. REPORT WRITING: Compiles information from a variety of sources and prepares narrative or statistical reports, exercising judgment in the selection of items to be included.

5. INTERPERSONAL: Greets and directs visitors; answers phones and screens incoming calls; provides advice to callers regarding policy and procedures (e.g. citing a regulation to solve a specific problem); coordinates with others both within and outside of the organization on a variety of non-routine matters.

6. PROCESSING: Screens letters, memos, reports and other materials to determine action required; may make recommendations to the supervisor.

7. PERSONAL SECRETARY: Arranges and coordinates meetings (including space and equipment); researches, assembles and coordinates meeting materials (e.g. charts, graphs, reports); writes minutes of meetings, lectures, conferences, etc. from rough draft; takes notes using shorthand, speedwriting or machine transcription; prepares expense accounts; makes travel arrangements.

8. OFFICE MANAGEMENT: Maintains an inventory of supplies and equipment; orders supplies when necessary; completes, processes and maintains paperwork for purchasing (e.g. orders, requisitions, invoices, etc.); maintains time and attendance records; assists in preparing and monitoring the office budget (e.g. compiles figures, reviews statistical reports, verifies expense items); designs and initiates new forms and procedures to facilitate workflow; performs related duties as required.


Considerable knowledge of office systems and procedures; considerable knowledge of proper grammar, punctuation and spelling; knowledge of business communications; knowledge of department's/unit's policies and procedures; some knowledge of business math; interpersonal skills; ability to schedule and prioritize office workflow; ability to operate office equipment which includes personal computers other electronic equipment; ability to operate office suite software; ability to take notes (shorthand, speedwriting or other method acceptable to the supervisor).


Three (3) years' experience above the routine clerk level in office support or secretarial work.


One (1) year of the General Experience must have been as a Secretary 1 or its equivalent.


College training in the secretarial sciences may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.


Preference will be given to candidates who possess:

  • Demonstrated customer service skills interacting with individuals in a clinical or hospital setting while experience dealing with sensitive/confidential information;
  • Experience with office technology, i.e. computers, copiers, calculators, etc.;
  • The ability to transcribe/prepare meeting minutes, draft letters, reports and presentations using  Microsoft Office Suite (Word, Excel & Powerpoint, etc.);
  • Proficiency using Outlook calendars and sending meeting invites;
  • The ability to stay organized and use sound judgment while working with competing deadlines.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.