Motor Vehicle Agent

The State of Connecticut Department of Motor Vehicles (DMV) is recruiting for a Motor Vehicle Agent position assigned to the Emissions Unit of the Commercial Vehicle Safety Division located in Wethersfield.  Responsibilities include performing emissions testing, waiver processing function, contractor monitoring, covert and overt auditing, quality assurance audit, repair methods and inspection methods of all types of emissions control systems, and customer service activities within the Emissions unit.  

This position** is a full-time (40 hours per week). Work schedule will be either Monday - Friday 8:00 a.m. - 4:30 p.m. OR Tuesday - Friday from 7:45 a.m. - 5:00 p.m. and Saturday from 7:45 a.m. - 12:45 p.m.

**Please Note: Persons appointed to this position will be subject to all conditions outlined in the Connecticut Police & Fire Union (NP-5) contract including biennial shift and work location bid process.  

All applicants must include a resume within the "Resume Tab" of their application with their submission.  Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system.

Should you have questions pertaining to this recruitment, please contact Shabina Bhura at shabina.bhura@ct.gov or (860) 263-5158.

This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules.

Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position.  These documents may include:  performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Interviews will be limited to candidates whose experience most closely meets the preferred requirements of the position.

In the Department of Motor Vehicles this class is accountable for performing a full range of duties in support of the emissions testing, vehicle inspection, customer complaint and/or regulated business licensing programs.

EMISSIONS TESTING PROGRAM: Performs onsite reviews of emissions testing equipment, facilities, testing procedures, records and other contract compliance issues at subcontractor locations to ensure compliance with state and federal regulations; performs inspections of vehicles for pollution control devices to verify repairs have been completed; performs audits of emission equipment including calibration checks to ensure proper emission standards are in place; reviews documentation including, but not limited to, test data records, repair receipts and subcontractor records to verify repairs and inspections have taken place and are in compliance with established emissions standards; reviews financial hardship waiver requests and determines whether to approve waiver; provides technical assistance and acts as a technical resource to emissions inspectors and repairers; performs video surveillance of subcontractor test procedures and customer services as required; performs challenge tests to determine accuracy of emissions test results; performs covert audits; communicates with customers and other interested parties in person or over phone; responds to inquiries from the public; attempts to resolve complaints; prepares reports; performs related duties as required.

Considerable knowledge of motor vehicle parts, equipment and mechanical operations including emissions systems; knowledge of vehicle inspection methods and techniques; knowledge of vehicle diagnostic testing and repair methods; some knowledge of motor vehicle equipment calibration methodology; knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; knowledge of relevant agency policies and procedures; interpersonal and customer service skills; considerable oral and written communication skills; ability to identify, analyze and recommend effective solutions to problems.

Three (3) years of experience in motor vehicle repairs, motor vehicle inspection activities or related experience that will provide a working knowledge of motor vehicle parts and repairs.

Graduation from an accredited vocational/technical school specializing in automotive mechanical repairs may be substituted for two (2) years of the General Experience.

1. Knowledge of automotive emissions parts and components

2. Knowledge of emission testing equipment and proper repair methods

3. Knowledge of the emissions audit and waiver program

4. Good interpersonal and communication skills 

1. Incumbents in this class must possess and retain a valid Motor Vehicle Operator's license during employment in this class.
2. At the time of appointment incumbents must also possess, and during the course of employment maintain, a motor vehicle driving record satisfactory to the Commissioner of Motor Vehicles.

1. Incumbents in this class must possess the physical stamina to perform inspections and must possess manual dexterity.
2. Applicants may be required to pass a physical examination.

Incumbents in this class may be exposed to a moderate amount of disagreeable conditions encountered during the inspection of motor vehicles or facilities, vehicle emissions testing equipment or working outdoors.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.