Connecticut StateDepartment of Administrative Services

Developmental Services Director Of Case Management

Central Office

Recruitment #191017-2941MP-001


The State of Connecticut Department of Developmental Services (DDS) - Central Office - has one (1) current full-time job opportunity for a Developmental Services Director of Case Management position based in Hartford, CT.

The DS Director of Case Management is a critical position in furthering the agency’s mission, acting as a central point person and leader for agency-wide case management. This position supports case managers, supervisors of case management, ensures consistency in statewide case management activities, and represents the interests of case management and the agency.

This is a full-time forty (40) hour per week position. The work schedule is Monday through Friday on first shift. However, must be flexible in order to meet the needs of the agency.

Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application.

Please note you will be unable to make revisions once you submit your application for this posting to the JobAps system.

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Developmental Services, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

If selected for further consideration, at time of interview, State employees may be required to provide last two (2) service ratings.

Incumbents in this class will be required to possess and retain a valid Motor Vehicle Operator's license.

Incumbents in this class will be required to travel statewide.

This posting MAY require completion of additional referral questions (RQ’s) which will be sent to you via email after the closing date. Please regularly check your email for notifications. You must reply by the deadline indicated on the notification or you will be automatically disqualified from consideration.

Should you have questions pertaining to this recruitment, please contact Daimar Ramos at, (860) 263-2625.


In the Department of Developmental Services this class is accountable for directing case management services in a region, training school, or central office.


Directs statewide case management activities, including ongoing analysis of case management caseloads; acts as liaison between regional case management and central office leadership; coordinates and manages communication regarding statewide initiatives to case management staff; formulates program goals and objectives related to case management for consideration within leadership planning and development; develops related policies and procedures; supports use and improvement of case management systems, in coordination with IT; directs process and tool improvement processes related to case management, including the Individual Plan; represents case management in agency and state-level forums, including labor relations; coordinates and provides case management training and reference materials; provides quality, progress, and performance reports to both case management staff and to agency leadership; manage related contracts; performs related duties as required.


Considerable knowledge of relevant agency policies and procedures; considerable knowledge of relevant State and Federal laws, statutes and regulations; considerable knowledge of case management practices for individuals with intellectual disabilities; considerable knowledge of social problems resulting from intellectual other developmental disabilities and methods dealing with such problems; considerable knowledge of organization of services for individuals with intellectual disabilities and methods of their implementation; considerable knowledge of relationships between facilities for individuals with intellectual disabilities, community agencies, courts and health facilities; considerable knowledge of interdisciplinary approach to program planning; considerable knowledge of public and private resources for individuals with intellectual disabilities; knowledge of and ability to apply management principles and techniques; considerable interpersonal skills; considerable oral and written communication skills.


Two (2) years of experience in supervising the provision of case management or casework services for individuals with intellectual disabilities at the level of Developmental Services Supervisor of Case Management.


  • considerable knowledge and ability to use DDS systems to run data and perform relevant analysis;
  • experience developing and implementing quality improvement strategies;
  • formal training in person-centered planning;
  • established skill in leading teams and multi-unit collaboration;
  • background in developing and promulgating policies and procedures;
  • experience in delivering formal and informal training to system-wide stakeholders;
  • experience working with Medicaid Operations (e.g. waivers assurances and implementation of waiver requirements);
  • demonstrated ability to communicate clearly, efficiently, and amicably.


1. Incumbents in this class must be eligible for certification as a Qualified Intellectual Disabilities Professional as required by Federal regulations.

2. Incumbents in this class may be required to travel.

3. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Renee LaBarge, DDS EEO Director at 860-418-6022 or  

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.