Connecticut StateDepartment of Administrative Services

Digital Program Manager

Information Technology Manager 2

Recruitment #191011-1562MP-001

Introduction

Who We Are
What makes the Connecticut Digital Service a GREAT fit for you?

Our Mission. The State of Connecticut Department of Administrative Services (DAS) is embarking upon a Digital Transformation journey to uplift the lives and well-being of our citizens, businesses and employees. Our goal is to improve access to our valuable programs and services in a way that makes it easier to interact with government. When you join the Connecticut Digital Service, you’ll be part of a team who will create delightful experiences that are easy, simple and personalized for everyone. If you like working with a curious, supportive, high-performing team who solves complex problems then the State of Connecticut is the place for you.

About This Role 
Reporting to the Chief Digital Officer, the Digital Program Manager (IT Manager 2)
 will play a critical role in the creation of the digital customer experience strategy and roadmap. This individual will manage the day-to-day activities of the project to develop the strategy, then lead the execution of the roadmap, oversee implementation projects, make necessary roadmap course-corrections, and provide periodic updates to key stakeholders. This cross-functional position achieves results by doing, facilitating, and collaborating with key stakeholders across government.

What You Can Expect  

  • Work with the Chief Digital Officer, key stakeholders, and 3rd party resources to manage the creation of the digital customer experience strategy and roadmap; this includes coordinating and/or completing key deliverables such as an inventory of customer touch-points, customer surveys/interviews, a current state assessment, digital benchmark analysis, a priority matrix, and a capability roadmap.
  • Lead the execution of the digital roadmap. This includes tracking implementation projects, collaborating with business partners, resolving key project issues, making roadmap priority/change recommendations, and delivering periodic updates to stakeholders.
  • Establish credibility and develop strong relationships with key stakeholders and business partners.

Travel may be required to agency offices located in the Greater Hartford area.

All applicants must include a resume within the "Resume Tab" of their application.

(Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.)

Applicants must meet the minimum qualifications as indicated to apply for this position.

State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer.

Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Elena Vazquez, elena.vazquez@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

EXAMPLES OF DUTIES

Responsibilities

  • Digital Government Strategy and Planning
    • In partnership with executive sponsor(s) and stakeholders, develop overall program goals and outcomes
    • Develop overall program roadmap and delivery schedule
    • Identify and create program artifacts including program charter, issue and risk management plans, and program plan
    • Establish governance model, policies and procedures to manage program scope, budget, resources and risk
  • Digital Government Program Organization
    • Define the projects and work streams of the program
    • Define project roles and responsibilities
    • Gain agreement on external vendor needs – assist in the creation of RFI, RFP and SOW, if needed
  • Current State Assessment
    • Develop an Assessment Plan to review and document current state resources (i.e., applications, processes, services, systems).
    • Lead the mapping of business processes, data, and technology and document gaps and opportunities for improvement.
    • Lead a detailed review of all State of Connecticut websites; interview agency website staff to document issues; develop and implement corrective action plan.
    • Lead a detailed review of current metrics and identify new metrics that will add business value.
  • Execution and Work Intake
    • In concert with Digital Office Staff, BEST Management, and agency staff, develop a work intake process to track and manage candidate projects for the Digital Office.
    • Socialize the work intake process across all state agencies.
    • Coordinate and facilitate executive committee and advisory group meetings and minutes
    • Facilitate project status meeting with digital delivery staff
  • Control and Risk Management
    • Serve as escalation path for program issues
    • Measure program baseline against project progress via status reports and metrics
    • Manage overall program budget and expenditures
    • Establish and manage overall program risk and scope

KNOWLEDGE, SKILL AND ABILITY

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

The Successful Candidate will possess:

  • 10 years of experience managing projects for large scale organizations building websites and digital platforms;
  • 5 years of experience creating strategic plans and program roadmap artifacts;
  • 5 years of experience working with agile teams to introduce or enhance websites and digital platforms;
  • 5 years of experience using web analytic tools to measure and understand customer satisfaction and pain points;
  • 3 years of experience using design thinking concepts to develop customer experience journey maps;
  • Experience with agile management tools (JIRA, Rally, Trello);
  • Experience with Microsoft office productivity tools (Excel, Word, Power Point, Visio, SharePoint).

SPECIAL REQUIREMENTS

1. The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.

2. Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).

3. The Solutions Architect is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.







The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.