Connecticut StateDepartment of Administrative Services

Information Technology Manager 2

Recruitment #190930-1562MP-001

Introduction

The State of Connecticut, Department of Social Services (DSS), is recruiting for an Information Technology Project Manager 2 with the Information Technology Division. We are located at Central Office at 55 Farmington Avenue in Hartford, CT, easily accessible to all major highways. Hours are Monday - Friday, 40 hours per week.

DSS delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency.  DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns.  We support the basic needs of children, families, older and other adults, including persons with disabilities.  Services are delivered through 12 field offices, central administration, and online and phone access options. Follow us on twitter@ctdss and see what we are all about!

Selection Plan

If selected to interview, please provide a cover letter and resume at the time of interview. Should you have questions pertaining to this recruitment, please contact Meiko Chandler at meiko.chandler@ct.gov or 860-424-5819.

PURPOSE OF JOB CLASS (NATURE OF WORK)

Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

EXAMPLES OF DUTIES

  • Lead people, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
  • Build partnerships, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.
  • Work with operations and business teams to communicate problem impacts and to understand business requirements.
  • Lead change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.
  • Focus on results and quality, including exercising and promoting accountability, and the ability to analyze surveys and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.

KNOWLEDGE, SKILL AND ABILITY

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

We are looking for someone with experience:

  • Providing strategic direction and technical expertise for increasing reporting and quality assurance efficiencies using automation.
  • Managing testing estimates for planning of release runways across enterprise applications.
  • Determining and deciding the tools needed for quality assurance, reporting, business intelligence, predictive modeling and analytics.
  • Supervising and managing staff in the areas of: quality assurance, reporting,  application development.
  • Optimizing information management for evolving business and technology needs.
  • Budgeting and forecasting testing as a service (TaaS) and reporting as a service (RaaS).
  • Processing improvement using hybrid (Agile and Waterfall) methodologies.
  • Establishing and maintaining standards, protocols and procedures incorporating lean principles.
  • Reviewing and approving application and project artifacts for various enterprise applications.
  • Leading small and medium sized projects across departments for application development.
  • Implementing change management, lean principles, problem identification and resolution.
  • Overseeing big data and data warehouse projects.
  • Supervising and managing quality assurance organization.
  • Overseeing a portfolio of large, long range or multiple on-going projects.
  • Managing contractual obligations for service level agreements, key performance indicators and metrics.

SPECIAL REQUIREMENTS

1. The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.

2. Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).

3. The Solutions Architect is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.







The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.