Connecticut StateDepartment of Administrative Services

UConn Dispatcher Trainee

Recruitment #190827-9486PS-001

Introduction

The State of Connecticut, University of Connecticut's Division of Public Safety, Police Department at the Storrs Campus is seeking an applicant for a UConn Dispatcher Trainee position.

This is a fast paced public safety emergency services dispatch center position that requires heavy computer use and the ability to multi-task.  The incumbents in these positions will be required to work varying hours, including evening and night shifts, weekends & holidays.  These are full-time, permanent positions with an hourly rate of $19.94, which is non-negotiable. 

These positions will be appointed at the entry level of UConn Dispatcher Trainee and are intended to be promoted to the target level of UConn Dispatcher.  The selected candidates will be expected to successfully complete the training and experience required to qualify for the target level of UConn Dispatcher.

Selection Plan

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening and must specify your qualifications on your application.   Employment will be contingent upon the successful completion of a pre-employment physical examination, including drug testing, as well as a criminal background check. 

Position is categorized as Emergency Support Services/Essential Staff.  Must be willing and able to work during emergency closures/delayed openings due to inclement weather or for significant events that effect campus operations.   Works holidays with rotating mandatory weekend overtime. 

Questions pertaining to this position should be directed to UConn HR’s Services Unit phone number, 860-486-3034.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the University of Connecticut, this class is accountable for receiving class room and on-the-job training in providing a communications link between law enforcement, emergency services and the general public.

EXAMPLES OF DUTIES

Receives on-the-job training in answering calls from the public and responding to complaints and emergency situations by assisting in the dispatching of public safety personnel to incidents within their jurisdiction; receives training in operating communications equipment; assists in contact of appropriate authorities; assists UConn Dispatchers by researching information for public safety personnel on matters such as stolen vehicles and criminal records; receives training and assists with monitoring radio frequencies and dispatching backup assistance to other police departments when needed; assists with maintaining records of communications received; receives training to record, code and enter pertinent law enforcement information and daily activity data into computer terminals and manual logs; completes various law enforcement forms; provides general information to the public; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Some knowledge of and ability to operate communications equipment; knowledge of basic first aid and safety procedures; interpersonal skills; computer keyboarding skills; ability to think and act quickly in emergency situations with judgment and discretion; ability to speak proper English and to enunciate clearly; ability to follow oral and written instruction; ability to exercise discretion in handling confidential information; ability to maintain manual and electronic records.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Any experience or training which would provide the skills and abilities indicated above.

PREFERRED QUALIFICATIONS

Preference will be given to those applicants who can effectively demonstrate the following in their submitted application:

  • Excellent interpersonal and communication skills including the ability to listen and communicate calmly, effectively and courteously in emergency and non-emergency situations;
  • basic reading comprehension skills that demonstrate ability to problem solve and make sound decisions;
  • ability to speak proper English and enunciate clearly;
  • ability to determine priorities among multiple issues;
  • excellent computer skills;
  • good typing skills that demonstrate speed and accuracy;
  • knowledge of terminology, coding, symbols and standard abbreviations used in radio communication;
  • knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to emergency services;
  • ability to analyze problems and take appropriate actions. 
  • telecommunicator certification from DSET (Division of Statewide Emergency Telecommunication),
  • certification in National Crime Information Center (NCIC)
  • certification in Connecticut Online Law Enforcement Communications Teleprocessing (COLLECT) systems
  • certification as Emergency Medical Dispatch (EMD)

SPECIAL REQUIREMENTS

  1. Incumbents in this class must receive certification as a Telecommunicator within three (3) months of appointment.
  2. Incumbents in this class must receive certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems and certification as an Emergency Medical Dispatcher (EMD) within three (3) months of appointment.
  3. Incumbents in this class may be required to work a schedule that includes weekends, evenings, and holidays.
  4. Incumbents in this class must possess a high school diploma or certification of having passed the General Educational Development (GED) examination.

CHARACTER REQUIREMENTS

In addition to the checking of references and facts stated in the application, a thorough background investigation of each candidate will be made before persons are certified for appointment.

PHYSICAL REQUIREMENTS

  1. A physical examination may be required by the appointing authority.
  2. Applicants for this class must possess normal hearing and vision.

WORKING CONDITIONS

Incumbents in this class are required to work in tiring positions for long periods of time in a stressful environment.

Conclusion

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp

Information concerning the University’s policies regarding the Cleary Act Statement, Non-Discrimination Policy, Accommodations for Applicants with Disabilities and Recruiting Veterans can be found on UConn’s Job page at:  https://hr.uconn.edu/jobs/

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top research universities. UConn’s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.

 

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.







The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.