Processing Technician

The State of Connecticut Department of Agriculture, Bureau of Regulatory Services’ is recruiting for a Processing Technician within the Licensing Unit. The incumbent in this position will be accountable for the licensing and certification of our agency's hemp, agricultural commodities, pet facilities, livestock and poultry, animal control officers, animal importers, and milk/dairy operations. Responsibilities will include reviewing and evaluating applications for licensure and certification for compliance with statutes, regulations, policies and procedures; processing initial and possibly renewal applications; responding to written and telephone inquiries of a complex nature regarding program activities; explaining laws, regulations and licensing requirements to applicants, licensees and consumers; providing technical support to clerical staff and may supervise lower level clerical staff; authorizing the issuance of licenses, permits and/or certifications; composing informational materials on licensure requirements and procedures.

This position is permanent, full-time (40 hours per week, Monday through Friday, 8:00am-4:30pm) and is located at 450 Columbus Blvd., Hartford, CT 06103.

All applicants must include a resume within the "Resume Tab" of their application with their submission.  Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system.

Should you have questions pertaining to this recruitment, please contact Heidi Gray at heidi.gray@ct.gov or (860)713-5028.

This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules.

At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include: performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.

Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.

Three (3) years' clerical work experience.

One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

• Experience prioritizing multiple projects with competing deadlines;

• Experience communicating with both internal and external customers;

• Experience in reading, comprehending and applying laws, regulations, and procedural guidelines;

• Experience in examining documents for accuracy and completeness;

• Experience creating workflows for applications for the certification and licensure of applicants.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.