Connecticut StateDepartment of Administrative Services

IT Analyst 3 (40 Hour) - Reports Development

Recruitment #190812-7605FD-001


Are you happiest when working in an environment you can thrive in? Are you passionate about the work you do?

The State of Connecticut, Department of Social Services (DSS), is recruiting for a dynamic IT Analyst 3 to work in our Management Information Systems Unit. This is a full-time (40 hours per week), Monday through Friday position. We are located in Hartford, CT, which is easily accessible to all major highways.

We are looking for someone with:

  • Strong customer service focus.
  • Knowledge of System Development Life Cycle (SDLC).
  • Knowledge of conceptual, physical and logical data modelling concepts (dimensional and relational).
  • Experience in SharePoint Development.
  • A solid understanding of Enterprise Content Management systems, their components and architecture.
DSS delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options.

Check out our latest YouTube video to see what it is like to be a State employee:

Selection Plan

If selected to interview, please provide the following at the time of interview:

Non State Employees:

  • Contact information for three references.
State Employees:

  • Two most recent service ratings.
  • Attendance records for the last two years.

Should you have questions pertaining to this recruitment, please contact Meiko Chandler at, 860-424-5819.


In a state agency Information Technology (IT) environment, this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.


  • Collaborate with the Bureau of Enterprise Systems and Technologies (BEST) teams for infrastructure and data center support.
  • Perform predictive analytics and predictive modelling to implement creative business IT solutions for reporting needs.
  • Design databases and data warehouses.
  • Perform analysis, monitoring, auditing and forecasting of business needs to determine the metrics driven approach for measuring KPIs.
  • Develop, review, and monitor policies, standards and procedures that assist the selection, utilization, development, and implementation of metrics needs for the agency.


Considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of project management principles and techniques; considerable knowledge of principles, problems and techniques of data processing and data communication operations; considerable knowledge of data processing and data communications equipment and diagnostic tools; considerable knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; considerable knowledge of principles of complex computer operating systems; knowledge of principles and techniques of business information systems re-engineering; knowledge of network protocols and architecture; knowledge of practices and issues of systems security and disaster recovery; knowledge of applications systems development principles and techniques; knowledge of principles and practices of data base management; considerable interpersonal skills; considerable oral and written communication skills; considerable problem solving skills; considerable technical problem solving skills; considerable analytical skills; considerable ability to prepare correspondence, manuals, reports and documentation; considerable ability to analyze and resolve operational and communications problems; considerable ability to analyze and debug complex software programs; considerable ability to identify, analyze and resolve complex business and technical problems; some supervisory ability.


Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT related field.


One (1) year of the General Experience must have been at the full professional working level with responsibility for performing a full range of complex technical support functions in one of the following areas:
1. Assisting in the design, implementation and management of a major communications network.
2. Providing technical and administrative support for a wide area network (WAN) or mini-computer system.
3. Assisting in the installation and maintenance of major sub-systems or installing and maintaining other host and/or network software.
4. Participating in the design and development of system applications.
5. Serving as a project coordinator responsible for coordinating the design, development, programming and implementation of moderately complex information systems projects.
NOTE: For state employees this is interpreted at the level of Information Technology Analyst 2.


1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.


  • Strong experience in programming and developing applications and software using Java.
  • Solid experience with crafting reports, dashboards, heat and geographic maps with drill-down and drill-through capabilities.
  • Experience with medium to large size application development projects across multiple agencies with an enterprise approach.
  • Experience in crafting and optimizing performance on reports.
  • Experience with performing ETL functions.
  • Strong written and verbal communication skills.
  • Experience with shared infrastructure and applications to improve information system flow without duplication or diversion from IT strategies.
  • Solid experience in documenting process and business requirements.
  • Experience in configuring, developing and customizing SharePoint.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.