Network and Telecommunications
|Date Opened||8/2/2019 08:00:00 AM|
|Salary||$69,705 - $89,249/year|
|Job Type||Open to the Public|
|Close Date||8/15/2019 11:59:00 PM|
At the State of Connecticut, Department of Energy & Environmental Protection (DEEP), we are dedicated to conserving, improving and protecting our natural resources and the environment and increasing the availability of cheaper, cleaner and more reliable energy.
DEEP has a current job opportunity for an Information Technology Analyst 1 (ITA 1) within the Bureau of Central Services, Office of Information Management. This ITA 1 position will support the data and voice communication network. The DEEP network includes approximately 70 office locations which are connected by various WAN technologies. Each location includes a LAN that may support a single building or an entire facility campus. This position will assist in supporting the normal operation and maintenance of the network environment in these facilities (Cisco), break/fixes including assisting in restoration of services with communication carriers, hardware and media upgrades, and new facility construction projects.
The position will be based at DEEP Headquarters, 79 Elm Street, Hartford, CT.
This is a 40 hour per week position, Monday – Friday, from 8:00-am to 5:00 pm (flexible).
Applicants must include a resume within the "Resume Tab" of their application.
Questions about the required documents should be directed to the hiring agency's human resources office: DEEP.HumanResources@ct.gov, (860)424-3006.
This position is competitive. Open to the public.
Applicants may be subject to a background check.
This posting MAY require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. Please regularly check your email for notifications. Also check your SPAM or Junk folders.
You must reply by the deadline indicated on the notification or you will be automatically disqualified from consideration.
Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
Applicants invited to interview may be requested to supply the following:
Non-State Employees- three (3) professional references, with contact information;
Current State Employees- Last two (2) performance appraisals.
Service/Help Support: Responds to calls, email and personnel requests for technical support; tracks status of all problems and monitors open problems; resolves simple to moderate problems by providing support on hardware and software products; resolves simple to moderate technical calls from customers; acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests; monitors personal computer (PC) performance; performs related duties as required.
Desktop Services: Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.
Network Services: Provides first level support for network connectivity, or related network issues for user community; assists with diagnoses and resolution of simple network problems; assists with the configuration of network components; resets and reinitializes devices when appropriate; assist in executing specific disaster recovery plans; provides user support and on the spot training to users; performs related duties as required.
Software Development: Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials; customizes software applications to meet user requirements; assists systems and application developers in analysis, design and development of information systems; prepares test data; performs system tests; debugs/corrects errors; diagnoses problems with operating systems specific to incompatibility with other applications; acts as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems; maintains and enhances existing programs; installs system upgrades and patches in support of application software; documents system changes and problem resolutions; participates in project planning sessions with team members to analyze requirements; uses programmer productivity tools; performs related duties as required.
Production Control: Performs technical functions in areas of documentation control, production control, systems software and production scheduling; responsible for effective utilization of production control software; prepares production schedule for computer processing; analyzes and resolves production control problems related to area of involvement; performs related duties as required.
· CompTIA Network+ and/or Cisco Certified Network Associate Security (CCNA Security) certification
· Experience and/or training in Avaya or Cisco Unified Communications in a VOIP network environment
· Experience and/or training in assisting with maintaining network documentation using Microsoft Visio and/or Microsoft Excel
· Experience and/or training participating as a project team member following a Microsoft Project plan
· Excellent interpersonal, oral and written communication skills
· Demonstrated ability to work in a team environment
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.