Digital Program Manager

Who We Are

What makes the Connecticut Digital Service a great fit for you? Our Mission. The State of Connecticut, Department of Administrative Services (DAS) Bureau of Enterprise Systems and Technology is embarking upon a Digital Transformation journey to uplift the lives and well-being of our citizens, businesses and employees. Our goal is to improve access to our valuable programs and services in a way that makes it easier to interact with government. When you join us, you’ll be part of a team who will craft delightful experiences that are easy, simple and personalized for everyone.

Would you love to work with a curious, supportive, top-notch team who solves complex problems? If so, this is the job for you!

About This Role

We are looking to fill the Digital Program Manager (IT Manager 2) position to join our Connecticut Digital Service division, a centralized team. Our mission is to build standards, policies, and participation and formulation of agency policy.

You will join a multi-functional project team focused on improving the digital service offerings to the state. As Designer, you will lead end-to-end research planning and execution using modern practices and tools to arrive at key insights and solutions that can be iteratively developed by the team and tested with users.

Working for the Chief Digital Officer, the Program Manager will play a meaningful role in the creation of the digital customer experience strategy and roadmap. You will own the day-to-day activities of the project to develop the strategy, then lead the execution of the digital roadmap, oversee implementation projects, make necessary roadmap course-corrections, and provide periodic updates to key partners. This multi-functional position achieves results by doing, facilitating, and collaborating with key stakeholders across government.

Travel may be required to agency offices located in the Greater Hartford area.

What You Can Expect

• Work with key partners and 3rd party resources; this includes coordinating and/or completing deliverables such as:
  
  • inventory of customer touch-points,
    
  • customer surveys/interviews,
    
  • a current state assessment,
    
  • digital benchmark analysis,
    
  • a priority matrix,
  • and a capability roadmap.
• Tracking implementation projects, collaborating with business partners, resolving key project issues, making roadmap priority/change recommendations, and delivering recurring updates to partners.
  
• Establish credibility and develop positive relationships with key stakeholders and business partners.

All applicants must include a resume within the "Resume Tab" of their application.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.

State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer.

Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Elena Vazquez, elena.vazquez@ct.gov.

Within the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence, these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.

Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

• Digital Government Strategy and Planning;
  
• In partnership with executive sponsor(s) and stakeholders, develop overall program goals and outcomes along with roadmap and delivery schedule;
  
• Identify and craft program artifacts including program charter, issue and risk management plans, and program plan;
  
• Establish governance model, policies and procedures to manage program scope, budget, resources and risk;
  
• Digital Government Program Organization;
  
• Define the projects and work streams of the program;
  
• Define project roles and responsibilities;
  
• Gain agreement on external vendor needs – assist in the creation of RFI, RFP and SOW, if needed;
  
• Current State Assessment;
  
• Develop an Assessment Plan to review and document current state resources (i.e., applications, processes, services, systems);
  
• Lead the mapping of business processes, data, and technology and document gaps and opportunities for improvement;
  
• Lead a detailed review of all State of Connecticut websites; interview agency website staff to document issues; develop and implement corrective action plan;
• Lead a detailed review of current metrics and identify new metrics that will add business value;
• Execution and Work Intake;
  
• In concert with Digital Office Staff, BEST Management, and agency staff, develop a work intake process to track and manage candidate projects for the Digital Office;
  
• Socialize the work intake process across all state agencies;
  
• Coordinate and facilitate executive committee and advisory group meetings and minutes;
  
• Facilitate project status meeting with digital delivery staff;
  
• Control and Risk Management;
  
• Serve as escalation path for program issues;
  
• Measure program baseline against project progress via status reports and metrics;
  
• Manage overall program budget and expenditures;
  
• Establish and manage overall program risk and scope.

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

The Successful Candidate will possess:

• Experience working with Agile product teams to deliver online solutions.
  
• Experience with User Experience (UX) and User Interfact (UI) best practices.
  
• Experience utilizing customer experience Key Performance Indicators (KPIs) and metrics.
  
• Experience with design-thinking and user-centered design concepts.
  
  

Preferred Education:

• Bachelor's Degree in Computer Science, Engineering, Mathematics is preferred.

1. The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.

2. Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).

3. The Solutions Architect is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.