STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Information Technology Analyst 3

Recruitment #190712-7605FD-001

Introduction

The Connecticut State Department of Education (CSDE)’s Performance Office collects data about students, staff, schools and districts to satisfy reporting and policy priorities. We are seeking an experienced network specialist to work as a full-time Information Technology Analyst 3 in our IT Technical Support/Operations unit. This unit is responsible for the smooth operation of the agency’s network and technology backbone. Many mission-critical functions depend on this infrastructure including all data collections applications, the teacher certification system, and the CSDE’s data warehouse and reporting portal – EdSight.

The individual in this position will work collaboratively to:

  • set up/maintain the server infrastructure which includes virtualized environments
  • implement security practices to protect confidential student information
  • manage data storage and disaster recovery

The ideal candidate must be technically-skilled (see preferred qualifications below), organized, systematic, hard-working, and solutions-oriented. The position is located at 450 Columbus Blvd., Hartford, CT.  This is a 40-hour position, 8:00 a.m. - 5:00 p.m., Monday-Friday.

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee of the State Department of Education, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

Due to the volume of applications anticipated, the Bureau of Human Resources is unable to provide confirmation of receipt and/or the status of applications during the recruitment process. Updates will be provided through your JobAps portal account.  Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.  Candidates selected for interview will be asked to provide a resume detailing experience in addition to three (3) pertinent professional references.  State employees selected for interview will be asked to provide a copy of their last two service ratings.

For all other inquiries, please contact Kim Barberi at kim.barberi@ct.gov; 860-713-6691.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment, this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.

EXAMPLES OF DUTIES

All Functional Areas: Diagnoses host system problems and develops and coordinates resolutions; manages planning, analysis, design, selection, installation and implementation of new technologies; evaluates new technologies; tests and evaluates new hardware and/or software; makes recommendations for hardware and/or software purchases; determines interface and utility requirements and creates design specifications; acts as liaison to hardware and/or software vendors, system developers, programmers and management; develops and implements network and system security guidelines; makes recommendations for migration and upgrade directions; trains operators, systems developers and users on new procedures; conducts system performance analysis, tuning or storage management; conducts technical training programs for IT staff; acts as project coordinator overseeing other technical staff and support personnel; plans, coordinates and directs multiple projects of assigned staff; reviews work of assigned personnel; calculates project time and cost estimates; prepares necessary procedural specifications to meet design requirements; arranges necessary hardware and software availability; oversees hardware and software vendors; manages project budgets and schedules; reviews work of assigned Information Technology Analysts and serves as consultant and/or troubleshooter; reviews documentation work of assigned staff; communicates with business owners and management; facilitates meetings; assists in development of information technology policies, procedures and standards; participates in Request for Proposal (RFP) process; implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups; defines data flow; performs related duties as required.

Working Supervisor Use: Plans unit workflow and determines priorities; schedules, assigns, oversees, and reviews work; establishes and maintains unit procedures; provides staff training and assistance; conducts or assists in conducting performance evaluations; acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures; make recommendations on policies or standards; prepare reports and correspondence; performs related duties as required.

Systems Programming: Performs the most complex duties related to application development; develops and implements system programming standards; configures and installs host-based application packages; maintains host operating systems; installs and upgrades host and/or Front End Processor (FEP) operating system software; performs other related duties as required.

Software Development: Configures and installs host-based application packages; analyzes upgrades for complex applications to determine functionality and necessary software customization; writes program specifications and systems specifications; designs forms, screens and reports; performs related duties as required.

Database Administration: Provides advanced level database support and troubleshooting; designs, installs, tunes and maintains integrity of major host-based database; leads integration efforts, transitioning applications to new technology; performs related duties as required.

Network Support: Designs and implements complex communications networks; diagnoses and resolves problems using network management systems and utilities; performs related duties as required.

IT Security: Develops, tests and maintains agency disaster recovery plans designed to restore IT system operability; develops process and procedures in support of IT Business Continuity Planning; conducts platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions; conduct risk analysis of IT environments by assessing administrative, technical and physical safeguards; performs IT investigations to include maintaining chain of custody procedures; performs forensics and documents detailed reports of findings; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of project management principles and techniques; considerable knowledge of principles, problems and techniques of data processing and data communication operations; considerable knowledge of data processing and data communications equipment and diagnostic tools; considerable knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; considerable knowledge of principles of complex computer operating systems; knowledge of principles and techniques of business information systems re-engineering; knowledge of network protocols and architecture; knowledge of practices and issues of systems security and disaster recovery; knowledge of applications systems development principles and techniques; knowledge of principles and practices of data base management; considerable interpersonal skills; considerable oral and written communication skills; considerable problem solving skills; considerable technical problem solving skills; considerable analytical skills; considerable ability to prepare correspondence, manuals, reports and documentation; considerable ability to analyze and resolve operational and communications problems; considerable ability to analyze and debug complex software programs; considerable ability to identify, analyze and resolve complex business and technical problems; some supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT related field.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been at the full professional working level with responsibility for performing a full range of complex technical support functions in one of the following areas:
1. Assisting in the design, implementation and management of a major communications network.
2. Providing technical and administrative support for a wide area network (WAN) or mini-computer system.
3. Assisting in the installation and maintenance of major sub-systems or installing and maintaining other host and/or network software.
4. Participating in the design and development of system applications.
5. Serving as a project coordinator responsible for coordinating the design, development, programming and implementation of moderately complex information systems projects.
NOTE: For state employees this is interpreted at the level of Information Technology Analyst 2.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

The candidate will possess deep knowledge and experience in the following areas:
• Administer, install, and support servers on a windows-based platform.
• Implement software upgrades, patches and hot fixes.
• Implement industry-standard systems security and disaster recovery practices.
• Strong experience with SCCM, EMC NAS, Windows OS, Server, Footprints, and Hyper-V.
• Ability to identify, research, analyze and resolve complex business and technical problems.
• Deploy, maintain, and support a range of hardware and software components.
• Writing and maintaining technical documentation, manuals and standard operating procedures.
• Make recommendations for migration and system upgrade directions.
• Strong Communication and Interpersonal skills.
• Strong Organizational skills.
• Collaborate with the Bureau of Enterprise Systems and Technologies (BEST) teams for data center support.
• Work closely with vendors and other state agencies.
• Provide customer service in a friendly, efficient and professional manner.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.