Telecom Technician

The State of Connecticut Department of Administrative Services (DAS) houses a number of distinct programs that comprise the business functions of state government - including information technology, human resources, procurement, facilities and real estate, construction services, fleet, workers compensation and more. Our divisions are united in a common mission:

• Support Connecticut's Growth - To serve our citizens, businesses, state agencies and other branches of government by providing the highest quality services at the lowest possible cost.
  
• Drive Continuous Innovation - To increase the efficiency and effectiveness of state government using best practices from the public and private sectors.
  
• Provide Rewarding Careers - To attract and retain a workforce of talented, dedicated public servants committed to leading our great state forward.

The mission of the DAS Bureau of Enterprise Systems and Technology (BEST) is to improve productivity through the effective use of technology for employees in the Executive Branch. The DAS BEST Unified Communications Division is currently accepting applications for an Telecom Technician (Information Technology Technician) who will serve as a coordinator for telecommunications services. The position is full-time, 35 hours per week, Monday through Friday and will be located at 55 Farmington Avenue in Hartford, CT.

If you are an efficient, diligent, creative, problem solver, with technical skills, we'd love to hear from you!

All applicants must include a resume within the "Resume Tab" of their application.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: performance reviews, attendance, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Applicants must meet the minimum qualifications as indicated to apply for this position. State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer.

Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Elena Vazquez, elena.vazquez@ct.gov.  

In a state agency this class is accountable for performing a full range of basic technical work involving infrastructure systems support in an Information Technology (IT) environment.

Your primary responsibilities of this role involve the coordination of the planning, configuration, design and installation of the data and telecommunications components within the enterprise Voice over Internet Protocol (VoIP) environment.

Your typical duties will include:

• The operation and capacity planning of incoming/outgoing calls for a telecommunications network service using a variety of circuit types;
  
• Coordinating data and telecommunications circuit installations and the porting process with carriers and agency contacts;
  
• Ordering and provisioning Directed Inward Dialing (DID) applications of telecommunications services;
  
• Organizing, coordinating and handling the state's telecommunications procurement process;
  
• Documenting telephone network by designing and maintaining configuration diagrams, telephone number and circuit inventories and location specifications;
  

You will support telecommunication services by:

• Performing moves, adds and changes relative to the components of the enterprise Voice over Internet Protocol (VoIP) system – including initial provisioning, training, voicemail, call trees and enterprise fax;
  
• Securing VoIP network system by establishing and implementing policies, monitoring access to state systems including the maintenance of the enterprise VoIP call accounting system;
  
• Improving and maintaining network performance by monitoring; solving problems and outages, scheduling repairs and upgrades;
  
• In coordination with the DAS Business Office, acts as a liaison to agencies with respect to the telecommunications expense management application;
  
• Developing data and telecommunications specifications for requests for proposals, coordinates the Request for Proposal analysis and review process;
  
• Acts as the main point of contact for telecommunications carriers in regards to service changes and contractual maintenance.
  

Knowledge of functioning and use of information systems and technology; knowledge of IT equipment; knowledge of help desk management tools and utilities; knowledge of computer operations and methods of preparing work for processing; knowledge of data control functions specific to job stream maintenance and documentation; basic knowledge of concepts of network and microcomputer operating systems; interpersonal skills; oral and written communication skills; technical problem solving skills; logic and analytical skills; ability to install and maintain microcomputer hardware, software and basic network components; ability to analyze and troubleshoot simple operational and data communications problems; ability to prepare and maintain records, logs and reports.

Three (3) years of experience in information technology (IT) operations support or another IT related support area.

NOTE: For State employees this is interpreted at the level of Data Processing Operations Support Specialist 1.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of two (2) years.

2. For State employees one (1) year as an Information Technology Technician Trainee may be substituted for the General Experience.

The successful candidate will possess experience with:

• Telecommunications network services using a variety of circuit types consisting of a minimum of 500 users;
• Directed Inward Dialing (DID) applications of telecommunications services;
• The state’s telecommunications procurement process;
• Hardware and software asset management.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.