Connecticut StateDepartment of Administrative Services

Information Technology Supervisor (40 Hour)

Recruitment #190627-7606FD-001

Introduction

Are you a dedicated IT professional with experience providing highly efficient and effective technical support? Can you help us ensure our website maintenance, hardware computers, mobile devices, cloud infrastructure, data network, data security, and phone system services are free from disruption?

Are you passionate about helping people tackle problems? Do you seek an opportunity to lead your own unit of dynamic IT professionals in a large state agency?

If so, we would love to hear from you. The State of Connecticut Department of Transportation (DOT) is searching for a full time Information Technology Supervisor to join our Information Technology (IT) team. 

Your Role:

As the supervisor of four critical IT technical support units, you will play a key role in the day-to-day operation of various computer, networking, cloud environment, and telephone systems agency-wide. For specific duties please see the "Examples of Duties" section below. This position is 40 hours per week, with a work schedule of Monday through Friday. 

About Us:

We are one of the largest agencies with over 3,000 employees statewide. Our mission is to provide a safe and efficient intermodal transportation network that improves the quality of life and promotes economic vitality for the State and the region. Our vision is to lead and encourage a forward-thinking and responsive IT team, striving to exceed customer expectations.

The DOT offers a competitive starting salary and excellent State benefits package including health/dental insurance, generous paid time off, retirement plan, alternate work schedule options and a multitude of other benefits. We also offer the convenience of an on-site, low-cost fitness center, on-site cafeteria, and ample free parking. We are centrally located in Newington with easy access from major highways and by public transportation.

Play the video below to see what it's like to be a State employee: 

Selection Plan

In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

Applicants must include a resume within the "Resume Tab" of their application. Ensure that your application is complete before submitting it. Applicants will be unable to make revisions once their application is submitted into the JobAps system. Applicants who submit and subsequently withdraw their application will not be able to resubmit for the same posting.

NOTE: At any point during the recruitment process, applicants may be required to answer additional questions and/or submit additional documentation which supports their qualifications for this position. These documents may include; cover letters, college transcripts, verification of degree completion, foreign education equivalency reports from a recognized USA accrediting service, proof of licensure, performance appraisals, employment/supervisory references, etc.

Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.  

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.

Should you have any questions pertaining to this recruitment please contact Maribel Flores at Maribel.Flores@ct.gov, or (860) 594-3174 and reference PN #31575.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency major Information Technology (IT) operational environment, this class is accountable for supervising staff and overseeing the planning, analysis, design, selection, installation and implementation of information systems and applications.

EXAMPLES OF DUTIES

As an IT Supervisor you will:

•  Oversee operations of these four technical support Units:

1. Helpdesk
2. Desktop and Mobile Computers Support
3. Data and Voice Network Support, and
4. Data Security and Cloud Support.

•  Track, measure, and evaluate staff performance as well as the responsiveness and efficiency of day-to-day technical support provided to the Agency.
•  Lead all technical infrastructure enhancements, infrastructure upgrades and equipment replacements due to end of life (EOL).
•  Track software license installations, software license maintenance, and the test and maintenance of a disaster recovery plan.
•  Handle the Agency's computer hardware platform and phone systems to avoid service disruption.
•  Repair any technical issues immediately, in coordination with the IT Manager, to maintain optimal performance.
•  Ensure that the appropriate skilled resources are in place to meet required service levels, and provide technical support and mentorship to IT operation support staff.
•  Provide input to IT related capital and operation budgets.
•  Share opportunities to simplify IT services through continuous improvement initiatives.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of relevant agency policies and procedures; considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of project management principles and techniques; considerable knowledge of principles, problems and techniques of data processing and data communication operations; considerable knowledge of data processing and data communications equipment and diagnostic tools; considerable knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; considerable knowledge of principles of complex computer operating systems; considerable knowledge of principles and techniques of business information systems re-engineering; considerable knowledge of principles and techniques of programming; considerable knowledge of network protocols and architecture; considerable knowledge of practices and issues of system security and disaster recovery; considerable knowledge of application's system development principles and techniques; considerable knowledge of principles and practices of data base management; considerable interpersonal skills; considerable problem solving skills; considerable oral and written communications skills; considerable technical problem solving skills; considerable analytical skills; considerable ability to prepare correspondence, manuals, reports and documentation; considerable ability to analyze and resolve operational and communications problems; considerable ability to analyze and debug complex software programs; considerable ability to identify, analyze and resolve complex business and technical problems; supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of experience in information technology (IT) operations, programming, systems/software development or IT related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been performing advanced technical level duties or as a working supervisor in one of the following areas:
1. Designing, configuring and implementing complex networks.
2. Configuring, installing and upgrading host based applications packages and host and/or operating system software.
3. System software/application development.
NOTE: For state employees this is interpreted at the level of Information Technology Analyst 3.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

• Experience with cloud services environment (O365, SharePoint, and Azure, AWS, Google Cloud).
• Deep understanding of Network and Data Security, Firewalls & IT Infrastructure (servers, storages, switches, routers, etc.),
• Experience with VoIP, SCCM, Windows 10, virtual machines, and mobile devices management tools (Meraki, Intune).
• Experience with Symantec End Point, Microsoft Defender Security Center.
• Proven experience with software/hardware deployment.
• Demonstrable experience supervising and training staff.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.







The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.