End User Computing Manager

About Us
The State of Connecticut Department of Administrative Services (DAS) houses a number of distinct programs that comprise the business functions of state government - including information technology, human resources, procurement, facilities and real estate, construction services, fleet, workers compensation and more. Our divisions are united in a common mission:

• Support Connecticut's Growth - To serve our citizens, businesses, state agencies and other branches of government by providing the highest quality services at the lowest possible cost.
  
• Drive Continuous Innovation - To increase the efficiency and effectiveness of state government using best practices from the public and private sectors.
  
• Provide Rewarding Careers - To attract and retain a workforce of talented, dedicated public servants committed to leading our great state forward.
  

Position Description

Do you have experience modernizing organizations to a cloud-enabled environment? Are you a highly determined manager who is technically skilled, organized and hardworking? Are you a strategic planner that loves thinking about creative solutions?

Discover this opportunity to join us at DAS' Bureau of Enterprise Systems and Technology (BEST) as an End User Computing Manager (IT Manager) for our Unified Communications division. In this ground breaking role you will help transform our state's computing device environment to a cloud-enabled, modern set of tools that are accessible from anywhere.

Position Details

• Full-time, 40 hours per week
  
• Your work schedule will be from Monday-Friday
  
• Location: 55 Farmington Avenue, Hartford, CT- you will be conveniently located near all major highways.

All applicants must include a resume within the "Resume Tab" of their application.

(Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Applicants must meet the minimum qualifications as indicated to apply for this position. State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer.

Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Elena Vazquez, elena.vazquez@ct.gov.

Within the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence, these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.

Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

You will be responsible for:

• Managing, leading and motivating Information technology professional staff;
  
• Leading work assignments for several agencies such as:
  • Department of Administrative Services
  • Bureau of Enterprise Systems and Technology
  • Department of Veterans Affairs
  • Commission on Human Rights and Opportunities;
    
• Handling work schedules, compensation time requests, monthly phone and mobile phone bills for direct reports;
  
• Directing, supervising, designing and delivering staff performance reviews;
  
• Managing the state’s email environment for the Executive Branches;
  
• Developing strategies to expand Microsoft System Center and Office 365 enterprise-level application usage;
  
• Managing Microsoft Volume Licensing Service Center (VLSC) to ensure compliance, use contract benefits and utilize training vouchers;
  
• Managing and maintaining hardware and software elements for the Desktop Services budget including developing and coordinating audits to ensure compliance;
  
• Managing, developing and facilitating computer specifications for procurement, bid preparation and refresh plans for all Desktop Services equipment;
  
• Managing, evaluating, approving, planning, coordinating, maintaining and monitoring hardware and software deployment rollouts;
  
• Managing all Desktop hardware disposal, surplus and decommissioning activities;
  
• Point-of-contact for hardware and software vendor representatives;
  
• Managing desktop maintenance, patching, virus detection, remote troubleshooting, encryption and asset control services;
  
• Managing operations and maintenance of Terminal Services and Citrix environment for critical agency client applications including Department of Veterans Affairs;
  
• Managing the VIP service for the Governor’s and Lieutenant Governor’s Offices at the State Capitol;
  
• Coordinating and consolidating work practices and operational tasks between BEST Desktop Services and former DAS agency IT teams and divisions including the Operations, Helpdesk, Security, Applications and Networking teams;
  
• Overseeing and coordinating agencies consolidation as it relates to Desktop Services – Office of the Governor (OTG), Office of the Lieutenant Governor (OTLG), Department of Veterans Affairs (DVA), Commission on Human Rights and Opportunities (CHRO) and former Office of Governmental Accountability (OGA);
  
• Managing and monitoring all Desktop Services related Footprints ticket queues to ensure timely responses.

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

Three (3) years of the General Experience must have been in a lead capacity.

Note: For State Employees, this is interpreted to be at the level of an Information Technology Analyst 3.

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.
2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.
3. For State Employees, four (4) years of experience as a Computer Operations Supervisor may be substituted for the Special Experience.

The successful candidate will possess:

• Experience building relationships with multiple stakeholders;
  
• Experience managing technical professionals;
  
• Experience establishing standard operating procedures based on minimum technical specifications for personal computer operating hardware and software systems;
  
• Experience supporting Office 365 Suite of Tools; 
  
• Experience maintaining Active Directory environments.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.