Consumer Information Representative

The State of Connecticut, Workers' Compensation Commission (WCC) is currently recruiting for a Consumer Information Representative.  This position is located in the Office of the Chairman at 21 Oak Street in Hartford.  The hours are Monday - Friday, 7:45 a.m. - 4:30 p.m.  (40 hours per week).  Occasional travel to participate in training sessions is required.

The Workers' Compensation Commission, Education, Safety and Health Division, is responsible for providing information to various consumers via phone, email or in person on all aspects of workers' compensation, as well as providing assistance in training programs administered and presented by the Education Division.  The person on the Info-Line is often the first point of contact for an individual in need of guidance.  If you like helping people to navigate the workers' compensation system, this is your chance! 

Should you have questions pertaining to this recruitment, please contact Sandy Cunningham at Sandra.Cunningham@ct.gov or (860) 493-1518.

In order to be considered for this job opening, you must be a current State of CT employee of the Workers' Compensation Commission who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

In a state agency, this class is accountable for independently performing a full range of tasks in investigating, negotiating, mediating or researching consumer complaints or responding to consumer requests for technical assistance.

All Agencies: Receives consumer complaints and/or inquiries by phone, in writing and in person; independently investigates complaints or conducts research in response to inquiry, determines proper course of action or referral; provides technical assistance and responds to technical consumer inquiries; contacts individuals and companies by phone or in writing to notify them of complaint and request information relating to consumer's/claimant's problem; reviews applicable statutes, regulations and previous decisions of agency to determine whether violations may have occurred or to determine appropriate action to be taken; provides consumer with all pertinent information and advises consumer about available courses of action or informs utility company, landlord or business of corrective action to be taken; keeps records and writes reports; may negotiate or mediate between parties; may prepare reports for and participate in hearings; may draft cease and desist orders; performs related duties as required.

Workers' Compensation Commission: Serves as liaison in the coordination of educating workers, employers, and other interested parties concerning rights and duties under the law and creation of safety measures to reduce or eliminate occupational injuries and disease; coordinates other resource individuals to provide education programs to train workers' compensation representatives of local union and community organizations; may assist in providing training programs; performs related duties as required.

Knowledge of functions of regulatory agencies and other sources of consumer assistance; interpersonal skills; oral and written communication skills; skill in conducting investigations or research; ability to make appropriate referrals; ability to gather information from consumers and assistance resources; ability to interpret and apply laws and regulations relating to consumer complaints or technical inquiries, ability to utilize computer software.

Five (5) years of experience in technical public contact capacity in a governmental regulatory agency or a large business organization.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
   
2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.