Application Integration & Support Technician

Are you passionate about a career in IT looking to provide maintenance of current systems and identify areas of improvement?

Have you thought about growing your talent while making an impact by serving our state?

Discover this exciting opportunity to join us in the Operational & Support Services Branch in the Application Integration Unit at the State of Connecticut, Department of Public Health (DPH). We are seeking an ambitious full-time Application Integration & Support Technician (IT Analyst 1).

At DPH IT's division we support complex infrastructure environments with several federally mandated connections that relay critical public health data to the Centers for Disease Control, Health and Human Services, and others.

As an ITA 1 you will be responsible for:

• ongoing support of existing enterprise level applications and development of new browser based .NET solutions to business needs;
  
• Collaboration with users to understand their data needs and assisting with finding opportunities for automating processes;
  
• building and monitoring data feeds and inputs;
  
• configuring and installing 3rd party software and SaaS applications;
  
• supporting the Windows server environment and MS-SQL database infrastructure.

Should you have questions pertaining to this recruitment, please contact Sue Ciccaglione at Sue.Ciccaglione@ct.gov, (860) 509-7183.

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

Service/Help Support: Responds to calls, email and personnel requests for technical support; tracks status of all problems and monitors open problems; resolves simple to moderate problems by providing support on hardware and software products; resolves simple to moderate technical calls from customers; acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests; monitors personal computer (PC) performance; performs related duties as required.

Desktop Services: Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.

Network Services: Provides first level support for network connectivity, or related network issues for user community; assists with diagnoses and resolution of simple network problems; assists with the configuration of network components; resets and reinitializes devices when appropriate; assist in executing specific disaster recovery plans; provides user support and on the spot training to users; performs related duties as required.

Software Development: Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials; customizes software applications to meet user requirements; assists systems and application developers in analysis, design and development of information systems; prepares test data; performs system tests; debugs/corrects errors; diagnoses problems with operating systems specific to incompatibility with other applications; acts as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems; maintains and enhances existing programs; installs system upgrades and patches in support of application software; documents system changes and problem resolutions; participates in project planning sessions with team members to analyze requirements; uses programmer productivity tools; performs related duties as required.

Production Control: Performs technical functions in areas of documentation control, production control, systems software and production scheduling; responsible for effective utilization of production control software; prepares production schedule for computer processing; analyzes and resolves production control problems related to area of involvement; performs related duties as required.

Considerable knowledge of data control functions; considerable knowledge of IT equipment and diagnostic tools; knowledge of principles and techniques of computer programming; knowledge of programming languages; knowledge of principles of information systems; knowledge of principles and concepts of network environments; knowledge of computer operating systems; knowledge of fundamental principles and theories of business and planning functions; knowledge of principles and techniques of systems analysis, design and development; knowledge of capabilities of computer equipment and technology; considerable technical problem solving skills; considerable logic and analytical skills; interpersonal skills; oral and written communication skills; considerable ability to install and maintain microcomputer hardware, software and network components; ability to prepare and maintain records, logs, reports, documentation, and manuals; ability to write, test and debug computer programs; ability to use programming development tools; ability to identify, analyze and resolve simple business and technical problems.

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

Two (2) years of the General Experience must have been performing basic technical support work in one of the following areas:
1. Help desk functions.
2. Installing and maintaining basic computer hardware and software.
3. Basic technical work in data communications, microcomputer support, production control or programming.
NOTE: For State Employees basic technical support work is interpreted at the level of Information Technology Technician.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
3. For State Employees one (1) year as a Information Technology Analyst Trainee may be substituted for the General and Special Experience.
4. For State Employees two (2) years as a Information Technology Technician may be substituted for the General and Special Experience.

• Experience working with data existing on MS-SQL Server databases including building and managing the database objects as well as using both local DB permissions and permissions granted through the enterprise Active Directory security groups;
  
• Experience with data stakeholders to assist in configuring and effective use of web based applications;
  
• Experience administering systems responsible for gathering remote user data and managing secure connections for data transfer and ability to communicate business needs to users;
  
• Experience developing .NET applications and websites using 3rd party tools like Teleric and PilotFish and using SQL Server Enterprise Manager (including MS-SSRS, MS-SSIS, and SSMA).

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The Department of Public Health aims to provide equal opportunity in all aspects of employment and advancement, fostering an environment committed to supporting individuals in all protected classes. If you require an aid/accommodation to participate fully and fairly, please contact the Human Resources Office at (860) 509-7177.