The State of Connecticut, Department of Public Health (DPH) is currently recruiting for a Processing Technician within the Environmental Health Section. This Processing Technician position will be accountable for the licensing and certification of environmental practitioners for lead, asbestos, sub-surface sewage, and registered sanitarians. Responsibilities will include reviewing and evaluating applications for licensure and certification for compliance with statutes, regulations, policies and procedures; processing initial and possibly renewal applications; responding to written and telephone inquiries of a complex nature regarding program activities; explaining laws, regulations and licensing requirements to applicants, licensees and consumers; providing technical support to clerical staff and may supervise lower level clerical staff; authorizing the issuance of licenses, permits and/or certifications; composing informational materials on licensure requirements and procedures.
In order to be considered for this job opening, you must be a current State of CT employee, who has permanent state status* and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
*For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).
Should you have questions pertaining to this recruitment, please contact Sue Ciccaglione at firstname.lastname@example.org
or (860) 509-7183.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.
EXAMPLES OF DUTIES
Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years' clerical work experience.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
• Experience prioritizing and completing multiple projects while working independently and in a team environment;
• Experience providing quality customer service, both verbally, in writing, and via email, and experience composing professional correspondence;
• Experience in reading, comprehending and applying laws, regulations, and procedural guidelines;
• Experience in examining documents for accuracy and completeness;
• Experience organizing and coordinating workflow and processing environmental discipline, or other, applications for the certification and licensure of applicants.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The Department of Public Health aims to provide equal opportunity in all aspects of employment and advancement, fostering an environment committed to supporting individuals in all protected classes. If you require an aid/accommodation to participate fully and fairly, please contact the Human Resources Office at (860) 509-7177.