Connecticut StateDepartment of Administrative Services

Information Technology Supervisor (40 Hour)

Recruitment #190503-7606FD-001


Are you looking for the next step in your IT career?

Do you want to make a difference while leading a collaborative team environment within the public sector?

The  State of Connecticut, Department of Social Services (DSS) is recruiting for a Supervisor for the Information Technology Division. This position is located in our Central Office at 55 Farmington Avenue in Hartford, CT, easily accessible to all major highways. Hours are Monday - Friday, 40 hours per week.  We are looking for someone with strong people management skills, personal drive, and the ability to see strategy through to execution. In this role, you will need excellent written and verbal skills, as well as strong presentation skills.

In this position, you will stay abreast of the latest application developments to ensure service levels proactively meet or exceed client’s requirements. Additionally, you will lead a team who develop, document, test, maintain and support applications.

DSS delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options. Follow us on twitter@ctdss and see what we are all about!

Checkout our latest YouTube video to learn more about what it's like to be State employee:

Selection Plan

Should you have questions pertaining to this recruitment, please contact Meiko Chandler at, 860-424-5819.


In a state agency major Information Technology (IT) operational environment, this class is accountable for supervising staff and overseeing the planning, analysis, design, selection, installation and implementation of information systems and applications.


  • Supervise a team who is responsible for providing application development and data support.
  • Act as a project coordinator for planning and coordinating programs/project tasks and other work and managing them for the team.
  • Establish best practice application support methodology and processes, including support roadmaps, processes and technical documentation.
  • Responsible for personnel management, performance reviews, competency development, and coaching of staff.
  • Define and establish schedules, setting priorities, providing support/direction and dealing with administrative issues as needed.


Considerable knowledge of relevant agency policies and procedures; considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of project management principles and techniques; considerable knowledge of principles, problems and techniques of data processing and data communication operations; considerable knowledge of data processing and data communications equipment and diagnostic tools; considerable knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; considerable knowledge of principles of complex computer operating systems; considerable knowledge of principles and techniques of business information systems re-engineering; considerable knowledge of principles and techniques of programming; considerable knowledge of network protocols and architecture; considerable knowledge of practices and issues of system security and disaster recovery; considerable knowledge of application's system development principles and techniques; considerable knowledge of principles and practices of data base management; considerable interpersonal skills; considerable problem solving skills; considerable oral and written communications skills; considerable technical problem solving skills; considerable analytical skills; considerable ability to prepare correspondence, manuals, reports and documentation; considerable ability to analyze and resolve operational and communications problems; considerable ability to analyze and debug complex software programs; considerable ability to identify, analyze and resolve complex business and technical problems; supervisory ability.


Nine (9) years of experience in information technology (IT) operations, programming, systems/software development or IT related support area.


One (1) year of the General Experience must have been performing advanced technical level duties or as a working supervisor in one of the following areas:
1. Designing, configuring and implementing complex networks.
2. Configuring, installing and upgrading host based applications packages and host and/or operating system software.
3. System software/application development.
NOTE: For state employees this is interpreted at the level of Information Technology Analyst 3.


1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.


  • Ability to balance multiple projects and priorities.
  • Prioritize and execute tasks in a fast-paced changing environment.
  • In depth knowledge of Software Development Lifecycle (SDLC) and methodologies.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.