Connecticut StateDepartment of Administrative Services

Connecticut Careers Trainee (Administrative & Residual) (40 Hour)

Target Class: Retirement Benefits Officer

Recruitment #190501-2292AR-001


In the State of Connecticut, the Teachers Retirement Board (TRB) is responsible for the administration of the Teachers Retirement System and provides retirement, disability, survivorship and health insurance benefits to Connecticut public school teachers and their beneficiaries.  The TRB maintains over 55,000 active accounts and provides almost $2 billion in pension payments to 37,000 retirees annually.

We are recruiting for a full-time Connecticut Careers Trainee (CCT), with a target class of Retirement Benefits Officer (RBO).  This is a two (2) year training program that operates 40 hours per week, Monday - Friday.  In this role, you will provide customer service via email, phone or in person to TRB members regarding pension and retiree health benefits, prepare and analyze  multiple eligibility files, queries, and reports in multiple database systems, liaison to agency external stakeholders, attend benefit meetings, and interpret Connecticut statutes and regulations as they pertain to retirement benefit administration.  The Teachers Retirement Board is located at 765 Asylum Avenue in Hartford, CT. 

Selection Plan

All applicants must include a resume within the "Resume Tab" of their application with their submission.  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include: performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Should you have questions pertaining to any phase of this recruitment, please contact the hiring agency's human resources office:  Heidi Gray,, (860) 713-5028.


In a state agency this class is accountable for mastering the skills necessary to satisfactorily complete the training program for a professional position.


In a department or institution receives training in introductory governmental work for development of skills and knowledge in field of public administration in order to qualify for advancement into agency professional positions; performs a variety of increasingly difficult duties as skills are acquired during course of training period; performs related duties as required.

Examples of Duties: 

  • Assist retirees regarding eligibility and enrollment in healthcare and retirement benefits via telephone, e-mail, on site, attend educational seminars, and provide written correspondence.
  • Act as a liaison to other state agencies, health insurance carriers, consultants, retirees and employees regarding retirement and health insurance eligibility and policies. 
  • Analyze monthly enrollment/remit healthcare data for reconciliation to invoices and resolve internal system discrepancies; provide data reports, investigate and resolve retiree health benefit enrollment issues;
  • Provide benefit updates for retiree population to external stakeholders; evaluate and review Medicare enrollment files, provide electronic file exchange for Medicare Advantage, Medicare Supplement, and Medicare Part D prescription drug enrollments, and maintain health insurance records in multiple software systems.
  • Assist in the development of health insurance policies and procedures and performs other related duties as required.
    Calculates benefits for part-time service, outside service, disability leaves, or retirement.
  • Examines retirement applications, benefit computations, and settlements for members and beneficiaries during peak retirement periods.


Oral and written communication skills; ability to acquire knowledge and skills required for the target classification; ability to understand, evaluate and solve problems by exercising judgement and logic; ability to read, interpret and understand written material; ability to perform basic arithmetical computations; ability to interpret charts, graphs and tables; learning and reasoning ability; ability to establish and maintain cooperative relations with superiors, associates and general public; ability to utilize computer software.


Possession of a Bachelor's or Master's degree.


  1. If the target job classification has a Substitution Allowed that requires the Bachelor's or Master's degree to be in a specific area(s), then these specific degree areas are required for appointment to the Connecticut Career Trainee classification.
  2. Candidates cannot be appointed until all degree requirements are complete.


Preference will be given to applicants with:

  • Working knowledge in multiple database systems, preparing statistical ad-hoc reports for stakeholders by creating and analyzing queries in Access and Excel
  • Three years minimum experience working with Medicare Advantage Plans, Medicare Part D Prescription Drug, and Medicare Supplement Plans.
  • One (1) year minimum experience with retirement administration.
  • Two (2) years minimum customer service experience in a call center environment.
  • Analytical & problem solving skills, with experience reading and interpreting written materials.
  • Knowledgeable user of Microsoft Word, Access, Excel and Powerpoint.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.