STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Enterprise Networking Technical Analyst 2

Information Technology Analyst 2 (35 Hour)

Recruitment #190415-7604EU-001

Introduction

The State of Connecticut Department of Administrative Services (DAS) houses a number of distinct programs that comprise the business functions of state government, including information technology, human resources, procurement, facilities and real estate, construction services, fleet, workers compensation and more.

DAS is seeking a results-oriented and standout colleague to fill an Enterprise Networking Technical Analyst 2 (ITA 2) position within the Bureau of Enterprise Systems and Technology (BEST)/Network Division.

You will be responsible for providing 7x24 support on a rotational basis that includes: Enterprise WAN (Wide Area Network), MAN (Metropolitan Are Network) and Public Safety Networks and Services for many state agencies such as: the Department of Emergency Services and Public Protection (DESPP), COLLECT, CJIS, P25 Radio, DOC, DMV, DRS, SOTS, DSS, and DCF.

We are conveniently located in Hartford at 55 Farmington Avenue, easily accessible for all commuters.

Candidates are required to submit a resume in the "Resume" tab of their application.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include performance reviews, attendance, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Should you have questions pertaining to this recruitment, please contact Elena Vazquez at Elena.Vazquez@ct.gov, (860) 713-5166.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment, this class is accountable for independently performing a full range of information technology tasks and project coordination work involving infrastructure systems support, security and application development in an IT environment.

EXAMPLES OF DUTIES

  • Provide 7x24 support on a rotational basis that includes Enterprise WAN, MAN and Public Safety Services for many state agencies;
  • Assist in implementation and support of new state PSDN optical network essentially establishing a complete fiber ring throughout the state connecting the Department of Public Safety and other first responder locations;
  • Provide 7x24x365 support to the new e911 network, which is currently being deployed;
  • Assist with configuration, upgrades and maintenance of 2,200 Cisco routers, switches, CPT 600, CPT200, CPT50, ASR 5k and 7k and other network related equipment within the DAS/BEST legacy and PSDN networks, which support our numerous customer agencies;
  • Maintaining IOS and OS versions current, modifying access control lists, rule sets and filters when needed;
  • Provide support with solving the data circuits (ASE, ATM, Frame Relay, ADSL, Fiber, etc.) connected to this equipment;
  • Monitor and provision the networks using network management tools (i.e. What’s Up, Cisco Prime Network, CP Optical, CP Provisioning, CP Central and CTC / CTM);
  • Generate charts, topologies, graphs and documentation as requested and needed;
  • Coordinate with Vendors (AT&T, Verizon, Crown Castle) any changes to Circuits or Fiber routes.
  • Act as liaison and Level 2 support to DAS/BEST’s Help Desk by providing assistance with solving system access issues, circuit problems and/or hardware failures;
  • Assist with technical problem determination and resolution using diagnostic equipment, software aides and traces;
  • Working knowledge of a protocol analyzer and follow through any troubles and/or issues to their completion;
  • Ability to configure equipment within an optical ring, which includes: Optical technologies, Fabric Path, Any cast and Multicast.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of IT equipment and diagnostic tools; considerable knowledge of principles and techniques of systems analysis, design, development and programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of capabilities of computer technology; knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; knowledge of principles and techniques of software generation and programming; knowledge of practices and issues of systems’ security and disaster recovery; knowledge of computer operating systems; knowledge of project management principles and techniques; knowledge of principles and techniques of business information systems re-engineering; considerable technical problem solving skills; considerable logic and analytical skills; considerable oral and written communication skills; considerable problem solving skills; interpersonal skills; project coordination skills; considerable ability to analyze, troubleshoot and resolve data communications problems; considerable ability to write, test and debug computer programs; considerable ability to use programming development tools; considerable ability to prepare manuals, reports, documentation and other written materials; considerable ability to identify, analyze and resolve complex business and technical problems; ability to analyze and debug complex software programs.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been performing professional information technology work in one of the following areas:
1. Installation and support of microcomputer hardware, software and operating systems.
2. Analysis, design and development of information systems.
3. Network hardware and software installation and support.
4. Network hardware and/or software problem diagnosis and resolution.
NOTE: For state employees this is interpreted at the level of Information Technology Analyst 1.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.


2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

We'd love to hear from you if you have the following qualifications:

  • CCNA (Cisco Certified Network Associate) Certified;
  • Knowledge of wireless solutions;
  • Troubleshooting Skills;
  • Ability to configure Cisco Routers & Switches;
  • Knowledge of F5 Load Balancer.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.