Connecticut StateDepartment of Administrative Services

Human Services Advocate

Recruitment #190411-1419SH-001


The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS), Whiting Forensic Hospital is currently accepting applications for a Human Services Advocate, PCN 24767.  This is a full-time, forty (40) hour per week position, 9:00AM to 5:30PM, Tuesday Thru Saturday.  This position reports directly to the Manager of Advocacy.

Please ensure that your application is complete as you will be unable to make revisions once you submit your application into the JobAps system.  Applicants invited to interview will be requested to supply the following:  last two (2) performance appraisals (current state employees only) or two (2) professional letters of reference (non-state employees).

Questions regarding this Position should be directed to Julianne Wheeler, DMHAS HR, (860) 262-5868 or


In the Bureau of Rehabilitative Services, Departments of Mental Health and Addiction Services, Developmental Services, Office of Protection and Advocacy for Persons with Disabilities, and Office of the Child Advocate, this class is accountable for independently performing a full range of tasks in providing advocacy services to ensure the preservation of client rights.


Assists in administration of a client rights program with respect to civil, legal and human rights, right to treatment, confidentiality, and other unique rights as specified by state and federal legislation; provides advocacy services, determines available courses of action, and develops advocacy strategies with individuals, families and/or groups; investigates and evaluates complaints and allegations of abuse and/or misrepresentation of authorized client services; implements advocacy strategies through informal and/or formal actions such as meeting with legal and/or agency representatives to ensure provision of proper services; consults with professionals of various disciplines such as attorneys, physicians, educators, and others to identify options and barriers to client rights; develops and interprets policies regarding client rights; assists in researching and interpreting laws pertaining to client rights; maintains confidential client files documenting advocacy services provided and prepares reports summarizing case activities; prepares correspondence and reports; assists in orientation of new employees with regard to agency client rights program; may investigate accident and injury reports to determine cause; may conduct studies to assess quality of care; may conduct inservice training sessions on client rights; may provide technical assistance and training to field staff; may participate on task forces and coalitions formed to effect system changes; may meet with legislators, agency officials, and members of various interest groups on client rights; may participate in agency task groups to develop policies, positions and reports; may make public presentations; performs related duties as required.

BUREAU OF REHABILITATIVE SERVICES: Provides quality assurance through site visits and monitoring of vendor reporting to ensure compliance with terms and conditions of client programs.

OFFICE OF PROTECTION AND ADVOCACY: Represents client at administrative hearings and prepares and presents cases, negotiates settlements or resolutions, and drafts stipulations and agreements to implement settlements; refers cases to agency or contracted attorneys for potential legal action; assists attorneys in organizing and presenting evidence in legal actions; monitors compliance of state, municipal, and federal agencies and/or private organizations with settlements or legal decisions.

OFFICE OF THE CHILD ADVOCATE: Evaluates delivery of services to children by state agencies; reviews procedures of state agencies providing services to children; visits residential facilities to review procedures, assure safety and assess facilities; may recommend changes in state policies concerning children including changes in system of providing juvenile justice, child care, foster care, and treatment.


Knowledge of problems and needs of individuals in one of the following areas: blindness or visual impairments; children; disabilities; mental retardation; psychiatric disabilities; knowledge of advocacy process; knowledge of relevant state and federal laws, statutes, and regulations; knowledge of relevant agency policies and procedures; knowledge of community resources and service delivery systems; interpersonal skills; oral and written communication skills; interviewing skills; negotiating skills; ability to identify, investigate, and analyze problems and recommend effective solutions; ability to research and organize information; ability to understand and explain complex written materials.


Six (6) years of professional experience in a public or private agency or organization providing services to persons with disabilities or to children.


One (1) year of the General Experience must have been in the provision of advocacy or direct services to persons with disabilities or to children.

NOTE: Advocacy services are defined as speaking and working on behalf of a position, cause, or individual to further interests and ensure the preservation of rights.


College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.


Preference will be given to candidates who possess advocacy experience in the Behavioral health Field and/or experience working in hospital or congregate care setting.


Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.