Connecticut StateDepartment of Administrative Services

Database User Liaison

Recruitment #190410-2305CL-001

Introduction



The State of Connecticut, Department of Children and Families (DCF), is currently recruiting for two (2) Database User Liaison positions in our Central Office location of 505 Hudson Street, Hartford, CT. These positions will be full-time, 40 hours per week, Monday-Friday, 8:00 a.m. – 5:00 p.m. The individual(s) will be required to travel and support projects in regional offices as needed.

Database User Liaisons serve as the first line of support, within our database, for all of our staff, in the 6 Regions including 2 facilities and Central Office. Database User Liaison positions respond to staff inquiries about database issues; troubleshoot data entry problems with staff; determine nature of staff problems (data entry issue or program bug); test changes from information technology staff to database application. As we begin the work of CT-KIND, it is important that the ideal candidate be able to manage a certain level of ambiguity and change and that they possess:

• an ability to think creatively.
• excellent problem-solving skills.
• an ability to cultivate and retain relationships of trust.
• an ability to communicate, both written and oral, with all levels of staff.
• attention to detail, accuracy and proofreading skills.
• an ability to document activities and communications clearly.

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Children and Families, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

All applicants must include a resume within the "Resume Tab" of their application with their submission.  Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position.  These documents may include:  performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Should you have questions pertaining to this recruitment, please contact Ebony Jackson at Ebony.Jackson@ct.gov, (860) 550-6446.

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Children and Families, Emergency Services and Public Protection and Veterans Affairs, this class is accountable for independently performing a full range of tasks associated with serving as a resource to agency staff on the proper use of an agency wide database application.

EXAMPLES OF DUTIES

Serves as first line of contact for staff using database; responds to staff inquiries about database; troubleshoots data entry problems with staff; determines nature of staff problem (data entry issue or program bug); routes technical issues to appropriate information technology staff; assists staff with data entry of information; guides staff through data entry screens and fields; forwards programming problems to information technology staff; tests changes from information technology staff to database application; recommends changes for efficient screen flow; identifies deficiencies in processing while testing database revisions; tracks user issues, including issues found while testing the application; trains staff on database use and changes; serves as a liaison between agency users and information technology staff for system enhancements; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable of knowledge of agency specific processing methodology; knowledge of office systems and procedures; knowledge of applications, functions and procedures related to agency; knowledge of agency specific terminology; interpersonal skills; oral and written communication skills; ability to read, comprehend and apply procedural guidelines; ability to articulate ideas and information effectively; ability to perform research assignments; ability to examine documents for accuracy and completeness; considerable ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must be at the level of Office Assistant at the agency with the database application or in the operation of electronic telephone systems.

PREFERRED QUALIFICATIONS

• Experience with LINK database, navigating, searching, pulling reports.
• Experience with Manual Testing Environment (User Acceptance Testing).
• Scenario writing experience.
• Experience with customer support.
• Experience with data entry, data quality reviews and data validation.
• Strong MS Office skills (Word, Excel, PowerPoint).

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.







The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.