STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Head Motor Vehicle Examiner

Recruitment #190403-4385CL-DM

Introduction

The State of Connecticut Department of Motor Vehicles (DMV) is recruiting within the agency for Head Motor Vehicle Examiner positions within various Branch locations. The certified list of eligible candidates generated from this recruitment will be used for future opportunities within the DMV for a period of nine (9) months.  Applicants interested in being considered for Head Motor Vehicle Examiner positions should apply to this posting by the closing date and must select all locations they wish to be considered for on their application prior to submission.

The Head Motor Vehicle Examiner is an essential position and the selected candidate will be a valued member of the management team that oversees the operation in the branch office and will report to the Motor Vehicle Branch Manager.  The selected candidate will be required to remain until the last customer is served.  The selected candidate will be responsible for scheduling, assigning, and coordinating daily work assignments in the issuance of official motor vehicle registration  documents and licensing credentials.  This position provides on the job training to office staff and resolves individual work related problems, coaches staff on CIVILS function within the application, reviews documentation and processes customer applications.  Supervisor overrides are also common in the branch office to process complex higher level secure transactions and are handled by the Head Examiner or other supervisory staff.  .  

This is a full time, forty (40) hour a week position, with a Tuesday-Saturday schedule with the following hours: Tuesdays, Wednesdays, Fridays -7:30 a.m. to 4:45 p.m., Thursdays-9:00 a.m. to 6:15 p.m., and Saturdays 7:45 a.m. to 12:45 p.m.

Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system.

Questions about this recruitment and these required documents should be directed to the hiring agency's human resources office:  Catherine Downey at Catherine.downey@ct.gov or 860 263 5268.

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Motor Vehicles, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In branch offices and units within the central office of the Department of Motor Vehicles this class is accountable for acting as a working supervisor for a unit responsible for the issuance of operators' licenses, titles and/or registrations.

EXAMPLES OF DUTIES

Assigns duties and reviews results for accuracy, effectiveness and conformance with policy; reviews and evaluates courtesy and attitude toward the public and other employees; studies and analyzes office tasks performed; oversees and coordinates the daily work involved in the issuance of official motor vehicle documents; prioritizes, schedules and assigns duties; maintains proper workflow; provides on the job training to unit staff; resolves individual work-related problems; maintains daily records; orders supplies; ensures the accuracy and efficiency of unit work; completes inventory and production reports; obtains from and provides information to a variety of personnel within other divisions, departments or the public; examines and processes applications and supporting documentation; issues official documents; operates automated and other office equipment; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of the functions and activities of the Department of Motor Vehicles; considerable knowledge of office systems and procedures; knowledge of record-keeping; skill in operating office equipment; interpersonal skills; oral and written communication skills; skill in examining documents to determine compliance with established requirements; ability to lead employees; ability to read, understand and apply motor vehicle laws, regulations, policies and procedures; ability to resolve difficult office situations.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) month of experience to a maximum of two (2) years.
2. Two (2) years as a Motor Vehicle Examiner or one (1) year as a Motor Vehicle Examiner Specialist may be substituted for the General and Special Experience required.

PREFERRED QUALIFICATIONS

Preferred candidates will possess:

  • extensive knowledge and understanding of licensing and registration transactions;
  • ability to resolve escalated customer complaints and issues;
  • thorough understanding of central issuance of licenses and the CIVILS operating system;
  • ability to supervise and lead staff;
  • excellent interpersonal and communication skills.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.