Connecticut StateDepartment of Administrative Services

Processing Technician


Recruitment #190329-6435CL-001


Are you a self-motivated individual who is eager to learn and work in a multi-faceted, fast pace work environment?

The State of Connecticut, Department of Children and Families (DCF), is seeking your talents! We are recruiting for one (1) durational Processing Technician within the Careline Division. The schedule is 40 hours per week, Monday - Friday, 8:00 a.m. - 5:00 p.m. The DCF Careline is the centralized location for all reports of abuse and neglect of children ages birth to age 18. The DCF Careline is also responsible for processing background checks for private sector employers and businesses whose work involves children. This includes but is not limited to: Teachers, Social Workers, Day Care Providers, Bus Drivers, Mentors, Adoptive Parents, Coaches, Foster Parents, Interns, Volunteers, All Mandated Reporters, Civil Servants, etc.

Selection Plan

All applicants must include a resume within the "Resume Tab" of their application with their submission. Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position. These documents may include: performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Should you have questions pertaining to this recruitment, please contact Lorna Reid at Due the large volume of applications received, we are unable to provide confirmation of receipt or status updates during the recruitment process.


In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.


Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.


Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.


Three (3) years' clerical work experience.


One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.


College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.


• Bilingual - Spanish/English.
• Experience processing background checks.
• Experience using software applications. (e.g. Excel, Word, Visio, PowerPoint, Publisher, Outlook)
• Experience using various office equipment. (e.g. printer, scanner, copier, fax machine, etc...)
• Experience in customer service: answers phones, takes messages, answers questions, and gives appropriate referrals. Provides general information and referral services in response to citizen complaints or questions regarding an agency's services or authority; responds to inquiries from other work units or departments/agencies.
• Experience in reviewing correspondence; pull and attach related confidential materials; routes and prioritizes mail.
• Ability to devise and maintain record keeping and filing systems.
• Ability to examine documents for accuracy and completeness.
• Ability to multi-task and to schedule and prioritize office workflow.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.