STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Information Technology Manager 2

Office of Information Management

Recruitment #190228-1562MP-001

Introduction

   

At the State of Connecticut, Department of Energy & Environmental Protection (DEEP), we are dedicated to conserving, improving and protecting our natural resources and the environment and increasing the availability of cheaper, cleaner and more reliable energy.

DEEP's Bureau of Central Services, Office of Information Management is actively seeking an experienced and successful technology leader to assist in the management of a dynamic Information Technology team in a diverse and expansive state agency. This position is an Information Technology Manager 2. 

As a mid-level manager you will be a crucial leader in the agency. If you enjoy supporting and delivering great technology that solves business issues, working in and supporting a collaborative environment come join the DEEP team!

This unique opportunity involves:

·       Working in a team environment to mentor developing technology members.

·       Delivering exceptional technical products and service to agency staff and our constituents.

·       Working with business units to identify potential projects and take advantage of efficiencies.

·       Utilizing metrics to monitor efficiency of systems and the IT process to ensure they meet both user needs and business goals.

This position will be located at DEEP Headquarters, 79 Elm Street, Hartford, CT. 

The work week for this position is 40 hours, Monday – Friday, from 8:00-am to 5:00 pm (flexible).

All applicants must include a resume within the "Resume Tab" of their application with their submission. 

Questions about this opportunity should be directed to the hiring agency's human resources office: DEEP.HumanResources@ct.gov, (860)424-3006.

Selection Plan

This position is non-competitive. Open to the public.

Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.

Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position.  These documents may include:  cover letter, performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

This posting MAY require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. Please regularly check your email for notifications. You must reply by the deadline indicated on the notification or you will be automatically disqualified from consideration.

PURPOSE OF JOB CLASS (NATURE OF WORK)

Within the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence, these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.

Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

EXAMPLES OF DUTIES

Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location; responsible for meeting all data processing or information technology needs of the respective unit, division, function or location; establishes priorities for systems development and information technology projects in accordance with agency requirements; coordinates, plans and manages solution architecture projects; directs the planning, design and implementation of complex storage solution configuration; develops plans for future utilization information technology services in the overall agency program; within the financial resources of the agency ensuring the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies; aligns information technology planning with the business strategy; leads and influences the development of standards and decisions regarding changes to systems/applications; manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support; oversees information technology projects from conception to completion; works with leadership team to maximize cross-team contributions; leads information technology operations to ensure exceptional quality and timely response to all customer service issues; interfaces regularly with clients/customers; stays abreast of local, regional and national industry trends; understands the major economic, political, technological and competitive trends affecting technology; to capture competitive advantages, searches out challenging opportunities to change, grow, innovate and improve; compares information technology with those of significant competitors and makes appropriate adjustments; coordinates the use of key people, resources, technologies, process, and capabilities to reach strategic goals; sets an example by acting in ways that are consistent with shared department values; fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision; strengthens staff by providing choice, developing competence and offering visible support; focuses on continuous learning for self and staff; actively acknowledges individual and team accomplishments; leverages technological solutions to meet business needs; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Preferred candidates will have demonstrated communication, organizational and leadership skills, problem-solving skills and proven experience working within a team environment. 

As the IT Manager 2, you will be accountable for:

  • Building and cultivating relationships with agency heads and executive team to develop a keen understanding of agency operations. 
  • Interacting with executive leadership to present and communicate the value of technology services through the use of data and metrics. 
  • Understanding the technology landscape to simplify technology services through continuous process improvement. 
  • Assess and recommend new technology investments in capabilities to support new changes to agency program operations. 
  • Manage technology vendor relationships and agreements. 
  • Serve as the technology liaison to the enterprise divisions to promote the use of standard infrastructure to improve operational efficiency. 
  • Facilitate strategic planning discussions for input into annual statewide IT strategic plan. 
  • Act as the escalation point for technical incidents and agency specific requests. 
  • Maintain up to date knowledge of new technologies, industry trends, and design standards. 
  • Grow and develop the skills of technology professionals to be proficient in supporting new technology systems.

SPECIAL REQUIREMENTS

1. The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.

2. Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).

3. The Solutions Architect is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.