Information Technology Manager 2

Are you looking for the next step in your IT career? 

The State of Connecticut, Department of Social Services (DSS), is recruiting for an ITS Support Manager to lead our technical support team. Hours are Monday-Friday, 40 hours per week. This position is located in Hartford, CT, easily accessible to all major highways.

In this role, you will be responsible for all areas that provide support to all levels of the business in the areas of applications, network, databases, operating systems, hardware, help desk and telecommunications.

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Social Services, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

Please include a resume within the "Resume Tab" of your application

Should you have questions pertaining to this recruitment, please contact Meiko Chandler at Meiko.Chandler@ct.gov, 860-424-5819.

*For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

Within the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence, these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.

Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

• Act as a point of escalation for system issues.
• Lead change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.
• Focus on results and quality, including exercising and promoting accountability, and the ability to analyze surveys and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.
• Lead people, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
• Build partnerships, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.
• Work with operations and business teams to communicate problem impacts and to understand business requirements.

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

• Experience within the supervision and management of Information Technology staff across multiple technical disciplines.
• Experience communicating cross-functionally and across management levels in formal and informal settings.
• Experience defining, documenting, and automating IT processes.
• Experience with implementing new technologies and applications (on premise and cloud).
• Experience leading and working with cloud technologies such as backup as a service (Baas), Software as a service (SaaS), and hardware as a service (IaaS).
• Experience leading multiple technical disciplines for applications, server, database, network (routers, switches, and SANs) and security (firewalls and or gateway devices).
• Strong knowledge of enterprise service buses, systems integration utilizing API’s and Web services (XML and JSON).
• Experience reviewing and analyzing business system design documents and technical design documents.
• Experienced with writing, maintaining, and implementing information policies and procedures
• Experience working with and interacting with vendors (problem identification and resolution, integration, and account management).
• Background in Information Technology vendor service agreements to manage contractual obligations for service level agreements, key performance indicators and metrics.

1. The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.

2. Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).

3. The Solutions Architect is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.