The State of Connecticut, Department of Social Services, is recruiting for one (1) Social Services Lead Investigator within the Quality Assurance- RESORCES Unit, in the Bridgeport location. The hours are 40 hours per week, Monday - Friday, 8:00 a.m. -4:30 p.m.
In order to be considered for this job opening, you must be a current State of CT employee of the Department of Social Services, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
Candidates selected for interview must bring the following at the time of interview:
- Two most recent service ratings and attendance records for the past two years.
Should you have questions pertaining to this recruitment, please contact Kelly Geary at Kelly.Geary@ct.gov.
*For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Social Services this class is accountable for acting as a working supervisor and policy specialist for a unit of Social Services Investigators engaged in performing investigations relevant to fraud and recovery of public assistance.
EXAMPLES OF DUTIES
Plans unit workflow and determines priorities; schedules, assigns, oversees and reviews work; establishes and maintains unit procedures; provides staff training and assistance including monitoring and assessing current and projected needs; conducts or assists in conducting performance evaluations; acts as liaison with operating units, cooperating agencies and outside officials such as third party providers, social services agencies, attorneys regarding unit policies and procedures; makes recommendations on policies or standards; prepares reports and correspondence; acts as liaison with Social Services Investigations Supervisor concerning unit training needs, practical program implementation problems and effectiveness of unit workflow procedures; acts as unit policy specialist in difficult, unusual and/or complex case resolution; processes complex cases; testifies in court on cases involving support or claims for reimbursement and determines appropriate actions to enforce compliance with court orders; may be assigned to represent Commissioner in cases requiring a high degree of tact and diplomacy; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of public assistance programs; considerable knowledge of investigatory methods and techniques; considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; considerable knowledge of property ownership and personal finances; knowledge of court procedures, legal terminology and related legal instruments; considerable skill in conducting investigations; interpersonal skills; oral and written communication skills; problem solving skills; considerable ability to analyze financial and legal documents for cases supporting fraud; considerable ability to summarize and articulate findings; considerate ability to utilize computer software and systems; some supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Six (6) years of experience in fraud investigations related to public assistance programs or real and personal assets.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been in performing fraud and/or recovery investigations.
Note: For state employees, this is interpreted at the level of a Social Services Investigator (Fraud and Resources).
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
3. For state employees, one (1) year of experience as a Social Services Investigator (Fraud and Resources) may be substituted for the General and Special Experience.
Preferred candidates will possess experience and the ability to understand DSS Resources functions and operations; considerable knowledge of Public Assistance programs; ability to apply policies and procedures; ability to conduct investigations; strong organizational and interpersonal skills as well as strong written and oral communication skills; the ability to communicate effectively with outside officials; comprehensive knowledge of Long Term Care policy and procedures and SNAP programmatic policy related to overpayments, and overpayment recoveries; ability to demonstrate good judgement and professionalism when interacting with clients and their authorized representatives in stressful situations; experience and proficiency utilizing MS Word and Excel.
Incumbents in this class may be required to travel.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.