Information Technology Analyst 1 (40 Hour)

Are you passionate about providing technical customer support to a large user community?

Do you thrive in an environment where you will be challenged and work on a variety of different tasks? If so, this position might be right for you!

Join us at the State of Connecticut Department of Transportation (DOT) where our vision is to lead, inspire and motivate a progressive, responsive team, striving to exceed customer expectations.

We are seeking a full time Information Technology Analyst 1 to join our Core-CT Support Unit in the Office of Finance. As an ITA 1 you will work on:

• providing daily user support related to all Core-CT modules;
  
• providing customized financial and human resources reporting;
  
• coordination of DOT specific Core-CT system training.

In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.

Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.

Should you have questions pertaining to this recruitment, please contact Jennifer Brame at Jennifer.Brame@ct.gov.

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

The responsibilities of these positions include but are not limited to:

• Utilize remote desktop software or on-site visits to user workstations to provide Help Desk support to the agency’s Core-CT users for Financial, HRMS and EPM modules;
  
• Fix user equipment to determine if issues are Core-CT or PC related;
  
• Assists users in developing and running reports in the EPM Reporting module; writes software code in VBA for customized macros to display report output in Microsoft Excel;
  
• Analyzes SQL to solve issues with EPM reports;
  
• Maintains DOT Core-CT Support Intranet Website, using HTML and DSF Development platform;
  
• Develops and conducts DOT-specific training for all Core-CT modules, including the new State Analytical Reporting System (STARS);
  
• Coordinates DOT Core-CT User Security review, setup, and access in accordance with state guidelines;
  
• Logs, maintains and tracks help tickets in the Unit’s Access database;
  
• Assists in development of small-scale technical applications, including Microsoft tools.
  

Considerable knowledge of data control functions; considerable knowledge of IT equipment and diagnostic tools; knowledge of principles and techniques of computer programming; knowledge of programming languages; knowledge of principles of information systems; knowledge of principles and concepts of network environments; knowledge of computer operating systems; knowledge of fundamental principles and theories of business and planning functions; knowledge of principles and techniques of systems analysis, design and development; knowledge of capabilities of computer equipment and technology; considerable technical problem solving skills; considerable logic and analytical skills; interpersonal skills; oral and written communication skills; considerable ability to install and maintain microcomputer hardware, software and network components; ability to prepare and maintain records, logs, reports, documentation, and manuals; ability to write, test and debug computer programs; ability to use programming development tools; ability to identify, analyze and resolve simple business and technical problems.

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

Two (2) years of the General Experience must have been performing basic technical support work in one of the following areas:
1. Help desk functions.
2. Installing and maintaining basic computer hardware and software.
3. Basic technical work in data communications, microcomputer support, production control or programming.
NOTE: For State Employees basic technical support work is interpreted at the level of Information Technology Technician.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
3. For State Employees one (1) year as a Information Technology Analyst Trainee may be substituted for the General and Special Experience.
4. For State Employees two (2) years as a Information Technology Technician may be substituted for the General and Special Experience.

• Solid background in VBA programming in Microsoft Office suite,
  
• Familiarity with financial applications;
  
• Familiarity with Peoplesoft/Core-CT;
  
• Experience conducting training.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.