Motor Vehicle Analyst

The State of Connecticut Department of Motor Vehicles is recruiting within the agency for a full time Motor Vehicle Analyst position assigned to the Driver Education Unit and Specialized Testing Unit located in Wethersfield.

The Driver Education Unit and Specialized Testing Unit are part of the Driver Regulation Division.  The Division is comprised of a Division Manager, MV Agent Supervisors, Inspectors, and Agents as well as clerical staff and are responsible for the Units’ operations and for the administration and compliance with the federal CDL Program.  Moreover, DEU is responsible for the administration of CT licensed driving schools (new applications, renewals, audits, and driving school instructors).  The Specialized Testing Unit is responsible for the daily operations of “Offsite Testing” which includes the scheduling and skills testing of Class D, CDL/Endorsement, School Bus, and medical-related testing.  The MV Analyst assists with skills test schedules for driving schools; assists with the coordination and administration of mandating training for driving school instructors/master instructors.    

Applicants are required to include a resume on the resume tab with their submission. 

Should you have questions pertaining to this recruitment, please contact Carol Pfeifer at carol.pfeifer@ct.gov or (860) 263-5268.

This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules.

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Motor Vehicles, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

In the Department of Motor Vehicles this class is accountable for independently performing a full range of tasks at the professional level in administration, research, planning, legal, management analysis and/or customer service or acting as an assistant to the manager of a medium field operation.

Performs a variety of tasks in any of the following areas: administration, research, legal, planning, management analysis and/or customer service functions; oversees assigned agency project management initiatives; prepares administrative, budgetary, research and management analysis reports; conducts research and corresponding analysis in assigned areas and topics; assesses impact of state and federal legislation on agency programs; researches and designs programs and strategies to enhance customer service delivery options; reviews programs and expenditures for compliance with grant contracts; recommends improvements to agency business practices and oversees the development and implementation of such improvements; provides training and consultative services to agency staff and units; drafts agency procedures; serves on major agency strategic initiative project teams and provides technical and administrative support; designs and/or modifies agency forms; assists in coordinating projects or initiatives between assigned unit and other bureaus, divisions and/or agencies; mediates and resolves contested issues and cases; explains statutes, regulations and policies to the public and agency staff as necessary; may refer cases for hearings and testify as required; acts for the branch manager in his/her absence; performs lead/supervisory duties as assigned; performs related duties as required.

Knowledge of agency functions and activities; knowledge of and ability to interpret and apply statutes, regulations, policies and procedures pertaining to motor vehicle issues such as registration, title and driver licensing; knowledge of business and public administration principles and practices; knowledge of research and data analysis methodologies; knowledge of grants and contracts preparation and administration; knowledge of customer service strategies and techniques; interpersonal skills; oral and written communication skills; project management skills; ability to prepare data, reports and studies; ability to analyze problems and recommend effective solutions.

Six (6) years of technical experience in planning, management analysis, research, administrative and/or customer service functions.

One (1) year of the General Experience must have been at an advanced technical level in a motor vehicle environment requiring the exercise of some independent judgment in research, planning, management analysis, administration and/or customer service.

Note: Advanced technical level is interpreted to be at or above the level of Head Motor Vehicle Examiner.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in public administration, business administration or related field may be substituted for one (1) additional year of the General Experience.
3. Successful completion of a Connecticut Careers Trainee (CCT) or a Pre-Professional Trainee (PPT) program may substitute for the General and Special Experience.

The successful candidate will be familiar with CATER and CIVLS processing and capable of achieving proficiency with new emerging software (Quality Service Center scheduling, CDL Skills Tests system, etc.)  This position requires: 

• working knowledge of DMV driving schools’ statutes, regulations, processes and procedures; 
• an understanding of federal and state statutes/regulations as they relate to DMV’s administration of the federal CDL Program;
• strong writing, conflict resolution, and proven leadership skills; 
• strong communication skills including the ability to transfer knowledge to others through training;
• ability to handle inquiries concerning Driver Education Unit and Specialized Testing Unit customer’s issues by phone or correspondence; 
• strong organizational and administrative skills to assist with the daily operations of DEU and Specialized Testing Unit operations and for coordination of the annual training of school bus trainers and/or master instructors.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.