|Date Opened||11/29/2018 12:00:00 AM|
|Salary||$67,347* - $86,230/year (*New hires to State employment start at minimum of salary range)|
|Job Type||Open to the Public|
|Close Date||12/6/2018 11:59:00 PM|
Are you passionate about providing technical customer support to a large user community?
Are you comfortable with working in an environment where you are regularly multitasking and solving problems?
Discover the opportunity to join our team as we are seeking a full-time, forty (40) hours per week, Information Technology Analyst 1. In this exciting role, you will assist in the support of the A.I. Prince Technical Education and Career School primarily in a hardware support role.
The Connecticut Technical Education and Career System (CTECS) serves approximately 11,200 full-time high school students. This Information Technology Analyst 1 position is a federally-funded permanent position with an end date of September 30, 2020. The position will be extended in accordance with the reauthorization of the federal funds that support it.
This position is located at 401 Flatbush Avenue in Hartford which is easily accessible for all commuters. Work hours are 7:00 a.m. - 3:30 p.m. with a one half hour lunch break. This position will require some travel.
Should you have questions pertaining to this recruitment, please contact Kim Barberi at firstname.lastname@example.org or 860-713-6691.
This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules.
Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
Service/Help Support: Responds to calls, email and personnel requests for technical support; tracks status of all problems and monitors open problems; resolves simple to moderate problems by providing support on hardware and software products; resolves simple to moderate technical calls from customers; acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests; monitors personal computer (PC) performance; performs related duties as required.
Desktop Services: Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.
Network Services: Provides first level support for network connectivity, or related network issues for user community; assists with diagnoses and resolution of simple network problems; assists with the configuration of network components; resets and reinitializes devices when appropriate; assist in executing specific disaster recovery plans; provides user support and on the spot training to users; performs related duties as required.
Software Development: Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials; customizes software applications to meet user requirements; assists systems and application developers in analysis, design and development of information systems; prepares test data; performs system tests; debugs/corrects errors; diagnoses problems with operating systems specific to incompatibility with other applications; acts as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems; maintains and enhances existing programs; installs system upgrades and patches in support of application software; documents system changes and problem resolutions; participates in project planning sessions with team members to analyze requirements; uses programmer productivity tools; performs related duties as required.
Production Control: Performs technical functions in areas of documentation control, production control, systems software and production scheduling; responsible for effective utilization of production control software; prepares production schedule for computer processing; analyzes and resolves production control problems related to area of involvement; performs related duties as required.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.