Motor Vehicle Agent Supervisor

The State of Connecticut Department of Motor Vehicles is recruiting within the agency for a Motor Vehicle Agent Supervisor position in the Emissions Unit of the Commercial Vehicle Safety Division.  This position will be performing as a working supervisor for staff engaged in emissions testing, assign, review, and participate in administration of the waiver processing function, contractor monitoring, covert and overt auditing, repair methods and inspection methods of all types of emissions control systems, and customer service activities within the emissions unit.   This position is located in Wethersfield and is full-time, 40 hours per week, (Tuesday - Friday from 7:45 a.m. to 5:00 p.m., and Saturday from 8:00 a.m. - 1:00 p.m.) 

Should you have questions pertaining to this recruitment, please contact Shabina Bhura at shabina.bhura@ct.gov or (860)263-5268.

In order to be considered for this job opening, you must be a current employee of the Department of Motor Vehicles, who has permanent state status, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules.

In the Department of Motor Vehicles, this class is accountable for performing as a working supervisor for staff engaged in administering motor vehicle operator licensing exams, supporting emissions testing, inspecting vehicles, responding to customer complaints and/or regulating business licensing programs.

Plans unit workflow and determines priorities; schedules, assigns, oversees, and reviews work; establishes and maintains unit procedures; provides staff training and assistance; conducts or assists in conducting performance evaluations; acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures; reviews and evaluates courtesy and attitude toward the public; keeps records and submits pertinent reports; interprets motor vehicle laws and regulations for the public; may make public presentations; performs related duties as required.

BRANCH OPERATIONS: Assigns, reviews, and participates in administration of motor vehicle operator license examinations, safety inspections of motor vehicles, and regulation of commercial and secondary driving school functions.

EMISSIONS: Assigns, reviews, and participates in administration of the waiver processing function, contractor monitoring, and customer service activities within the emissions inspection program.

COMMERCIAL VEHICLE SAFETY DIVISION (CVSD): Assigns, reviews, and participates in the safety inspections of all types of motor vehicles, Vehicle Identification Number (VIN) verifications, and researching and resolving complex customer service issues.

Considerable knowledge of and ability to interpret and apply state and federal motor vehicle laws; considerable knowledge of relevant agency policies and procedures; considerable knowledge of safe driving and vehicle safety techniques and standards; considerable knowledge of vehicle inspection methods and techniques; considerable knowledge of parts, equipment, and mechanical operation of motor vehicles including emissions systems; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to deal effectively with others; ability to prepare reports; some supervisory ability.

Five (5) years of experience in the field of education, training or other academic instruction, law enforcement, motor vehicle inspection, motor vehicle repairs, or business handling customer complaints and resolving customer relations problems.

Two (2) years of the General Experience must be at the level of Motor Vehicle Operator License Agent or Motor Vehicle Agent.

1. College training in the field of education, law enforcement, communication, or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
2. Graduation from an accredited vocational technical school specializing in automotive mechanical repairs may be substituted for one (1) year of the General Experience.

1. Considerable experience and knowledge of CT Emissions testing programs, processes and testing requirements, regulations, covert and overt auditing, waivers, policies and procedures;
2. Considerable experience and knowledge of proper repair methods and inspection methods of all types of emission control systems;
3. Ability to resolve customer complaints and issues;
4. Considerable ability to supervise and lead staff;
5. Excellent interpersonal and communication skills. 

1. Incumbents in this class must possess and retain a valid Motor Vehicle Operator’s license during employment in this class.
2. At the time of appointment incumbents must also possess, and during the course of employment maintain, a motor vehicle driving record satisfactory to the Commissioner of Motor Vehicles.

Incumbents in this class must be in good health and must have and retain sufficient physical strength, stamina, agility, visual and auditory acuity to effectively perform the duties of the class. Considerable physical exertion may be required. Incumbents must maintain physical ability to stand for prolonged periods of time.

Incumbents in this class may be exposed to some degree of injury from conducting road tests and moderately disagreeable conditions encountered working outdoors.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.