STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Public Health Services Manager

Recruitment #181108-5627MP-002

Introduction

Within the State of Connecticut, Department of Public Health (DPH), Practitioner Licensing and Investigations Section, this Public Health Services Manager position will be accountable for overseeing the Practitioner Investigation Unit that is responsible for investigating approximately 1,500 complaints annually regarding over 60 professions licensed by the Department, including physicians, nurses, social workers, and hairdressers. Responsibilities include enforcing regulations and statutes related to occupational licensing, managing staff performance and the unit workflow, and working collaboratively with boards, professional associations, and other law enforcement entities.

Selection Plan

Should you have questions pertaining to this recruitment, please contact Sue Ciccaglione at Sue.Ciccaglione@ct.gov, (860)509-7183.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Public Health, this class is accountable for directing statewide activities of public health programs and/or directing the staff and programs of a large section of the department.

EXAMPLES OF DUTIES

Directs staff and operations of a public health program; coordinates, plans and manages office activities; formulates program goals and objectives; assists in preparation of office budget; maintains contacts with individuals, other operating units and outside agencies that may impact on program activities; implements new procedures and procedural revisions; recommends appropriate staffing levels; administers state and federal regulations pertaining to division; exercises responsibility for maintaining program integrity; responds to inquiries from out of state agencies and the general public regarding public health services; prepares reports as necessary; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of and ability to apply relevant local, state and federal statutes and regulations; considerable knowledge of health care delivery systems, practitioners and/or providers; considerable knowledge of aims, objectives and operational environment of health providers; considerable interpersonal skills; considerable knowledge of principles and practices of public administration; considerable oral and written communication skills.

STATEWIDE ORAL HEALTH PROGRAM: In addition to the above, considerable knowledge of the principles, practices, and techniques of oral health.

WOMEN, INFANTS AND CHILDREN (WIC) PROGRAM: In addition to the above, considerable knowledge of current public health principles and practices related to the Women, Infants and Children Program.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience in a health organization.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity with responsibility for the planning, development and execution of a comprehensive health or health related program.

Note: A health organization is defined as a large multi-dimensional agency with responsibility for developing, administering, or regulating health programs.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
2. A Master’s degree in public health, health education, health care administration, nursing, other health related fields, or public administration may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience supervising or managing the staff and the day to day operations of a complex health care or occupational regulatory program;

  • Experience interpreting, applying, and enforcing statutes and regulations that apply to licensed health care professionals or other regulated individuals or entities;

  • Experience prioritizing, managing, and monitoring a large and complex workflow process involving multiple staff;

  • Experience with regulatory investigative processes, including collecting/securing evidence in the form of statements, documents, records and exhibits; identifying violations of state and/or federal laws, writing subsequent investigation reports, and maintaining the integrity of the investigative file;

  • Experience implementing quality assurance and/or quality improvement initiatives related to workflow processes;

  • Experience working with occupational boards and/or professional associations.

SPECIAL REQUIREMENTS

1. The incumbent who manages the Statewide Oral Health Program must possess and retain a license to practice dentistry in Connecticut or must possess and retain a license as a Registered Dental Hygienist in Connecticut.
2. The incumbent who manages the Women, Infants and Children Program must possess and retain certification as a Registered Dietitian.
3. Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The Department of Public Health aims to provide equal opportunity in all aspects of employment and advancement, fostering an environment committed to supporting individuals in all protected classes. If you require an aid/accommodation to participate fully and fairly, please contact the Human Resources Office at (860) 509-7177.