Processing Technician

This is a 40 hour position located at the District One Administrative Office in Rocky Hill. The hours are Monday-Friday, 7:30 a.m. - 4:00 p.m.  Incumbents in this position will be accountable for performing a full range of highly complex clerical duties and processing permits in the Special Services Section Unit.

In order to be considered for this job opening, you must be a current employee of the Department of Transportation who has permanent state status, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

Should you have questions pertaining to this recruitment, please contact Diane Tyc at diane.tyc@ct.gov. Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process.   Updates will be provided through your JobAps portal account. 

In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

• Examining incoming materials for accuracy, completeness and conformance to state statutes and regulations
• Setting up and maintaining office procedures: logs, files, records, and index systems for office use and to meet recurring needs
• High volume of filing
• Answer all incoming phone calls for permit questions and requests
• In-taking and processing fees and maintaining financial records
• Maintaining good communication with a variety of individuals to include: members of the public, permittees, other state employees, attorneys, insurance company representatives
• Researching information/answers related to the permit process
• Preparing and typing reports and correspondences related to permits
• Maintaining a calendar of due dates and initiating recurring work/projects accordingly
• Answering, properly documenting, and forwarding telephone complaints that come in for road/traffic issues from the public, various municipalities or other state agencies
• Preparing monthly reports
• Support system for 6-8 field agents regarding correspondence, phone calls, etc.
• Performing any other related duties as required

Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.

Three (3) years' clerical work experience.

One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

All of the above require the ability to multi-task, being a self-starter, able to work independently and having good time-management skills, being accurate with permit processing, which are crucial.  Interpersonal skills and dealing with the public play a significant role in this position.  The office is very busy, most times, with various duties running concurrently.  The ability to multi-task is extremely important.  Computer skills such as Word, Excel, and/or Access, to include the state’s CORE system are used extensively in some of these applications.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.