STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Information Technology Analyst 1 (40 Hour)

Recruitment #181010-7603FD-001

Introduction

Are you passionate about providing technical customer support to a large user community?

Do you thrive in an environment where you are constantly multitasking and solving problems?

Join us at the Department of Transportation (DOT) where our vision is to lead, inspire and motivate a progressive, responsive team, striving to exceed customer expectations.

We are recruiting for a full time Information Technology Analyst 1! You will work in the Department of Technology Services, Helpdesk, and Desktop Support unit. This position is 40 hours per week with a Monday through Friday schedule.

Located in Newington, a town of Greater Hartford, we are easily accessible to other nearby towns!

Selection Plan

Please ensure that your application is complete and have included a resume within the "Resume Tab" of your application.

Applicants invited to interview will be asked to supply a copy of their cover letter.

Should you have questions pertaining to this recruitment, please contact Maribel Flores at Maribel.Flores@ct.gov, (860) 594-3174.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

EXAMPLES OF DUTIES

  • Provide day-to-day technical support to DOT user community through taking calls and handling services requests using the incident management software.
  • Answer computer related questions, instruct users regarding software or hardware functionality and communicate IT policies.
  • Analyze and resolve incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution
  • Responsible for installing, configuring, troubleshooting and maintaining desktop, notebook, tablets computers hardware, software and peripherals.
  • Keep computer inventory updated.
  • Follows up with other support staff involved in resolution to ensure incidents are resolved.
  • After evaluation, elevate complex problems to the appropriate support team and provide documentation or information related to the problem.
  • Deployment and upgrades of desktop computers and mobile computers as needed.
  • Perform desktop computers and mobile computers reimages and software installation.
  • Support Microsoft Office 2016 products, Windows 7 and Windows 10.
  • Performs related IT duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of data control functions; considerable knowledge of IT equipment and diagnostic tools; knowledge of principles and techniques of computer programming; knowledge of programming languages; knowledge of principles of information systems; knowledge of principles and concepts of network environments; knowledge of computer operating systems; knowledge of fundamental principles and theories of business and planning functions; knowledge of principles and techniques of systems analysis, design and development; knowledge of capabilities of computer equipment and technology; considerable technical problem solving skills; considerable logic and analytical skills; interpersonal skills; oral and written communication skills; considerable ability to install and maintain microcomputer hardware, software and network components; ability to prepare and maintain records, logs, reports, documentation, and manuals; ability to write, test and debug computer programs; ability to use programming development tools; ability to identify, analyze and resolve simple business and technical problems.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been performing basic technical support work in one of the following areas:
1. Help desk functions.
2. Installing and maintaining basic computer hardware and software.
3. Basic technical work in data communications, microcomputer support, production control or programming.
NOTE: For State Employees basic technical support work is interpreted at the level of Information Technology Technician.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
3. For State Employees one (1) year as a Information Technology Analyst Trainee may be substituted for the General and Special Experience.
4. For State Employees two (2) years as a Information Technology Technician may be substituted for the General and Special Experience.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.