Information Technology Analyst 1 (40 Hour)

The fast-paced MIS unit at CT Department of Correction is looking for a motivated technical support professional to join our IT Technical Support team. 

An Information Technology Analyst 1 (ITA1) will serve as a member of a technical support unit assisting computer users with PC and network problems, software installation, PC & Laptop setups, printer installations, network printer configurations, and data back-up and restore functions. 

The position is based in our centralized technical support unit providing service to over 4,000 computer users at more than 30 networked locations throughout the state.  The individual would also be assigned to work on-site network and PC upgrades at various prisons and offices throughout the state at times.

All applicants must include a resume within the “Resume Tab” of their application.   (Note: In order to upload document you must ensure that your internet browser’s ‘pop-up’ blocker is off.  Failure to do so may prevent you from being able to upload documentation and submit your application.)

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include: performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.  

Please ensure that your application is complete.  You will be unable to make revisions once you officially submit your application to the State of Connecticut.  Candidates who submit an untimely, incomplete or inaccurate application will not be considered for this employment opportunity.  

Should you have questions pertaining to this recruitment, please contact Uma Arun at Uma.Arun@ct.gov.

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

• Provide support to agency staff in the following areas:  application software, network communications, electronic mail, and internet web browsing and connectivity.
• Perform PC imaging, network printer and scanner configuration and similar tasks.
• Perform directory services administration (user access rights, password resets, etc.) as well as maintain tickets and detailed documentation for all network and user issues, and maintain inventory logs for equipment entering or leaving the MIS area.
• Perform more complex network tasks under the direction of higher level network team members including maintaining network tape-backup system, resolving hardware compatibility problems, troubleshooting software and operating system issues.

Considerable knowledge of data control functions; considerable knowledge of IT equipment and diagnostic tools; knowledge of principles and techniques of computer programming; knowledge of programming languages; knowledge of principles of information systems; knowledge of principles and concepts of network environments; knowledge of computer operating systems; knowledge of fundamental principles and theories of business and planning functions; knowledge of principles and techniques of systems analysis, design and development; knowledge of capabilities of computer equipment and technology; considerable technical problem solving skills; considerable logic and analytical skills; interpersonal skills; oral and written communication skills; considerable ability to install and maintain microcomputer hardware, software and network components; ability to prepare and maintain records, logs, reports, documentation, and manuals; ability to write, test and debug computer programs; ability to use programming development tools; ability to identify, analyze and resolve simple business and technical problems.

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

Two (2) years of the General Experience must have been performing basic technical support work in one of the following areas:
1. Help desk functions.
2. Installing and maintaining basic computer hardware and software.
3. Basic technical work in data communications, microcomputer support, production control or programming.
NOTE: For State Employees basic technical support work is interpreted at the level of Information Technology Technician.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
3. For State Employees one (1) year as a Information Technology Analyst Trainee may be substituted for the General and Special Experience.
4. For State Employees two (2) years as a Information Technology Technician may be substituted for the General and Special Experience.

• User Support in a network environment
• Troubleshooting user hardware, software and operating system issues
• Experience with a network operating system, current Microsoft Office products, Windows 7, Windows 10 and email products
• Excellent communication skills (both written and oral) are required
• Experience with Active Directory and/or Novell NetWare desirable
• Current and Valid Motor Vehicle License

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.